IT Service Desk Coordinator

3 weeks ago

Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Title: IT Service Desk Coordinator

Contract Duration: 6 months

Schedule: Rotating shift

Work Arrangement: Onsite

Location: Pasay

Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance

Responsibilities:

· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.

· Oversee the day-to-day operation of your assigned team and ensure that department goals, such as service level, quality, and staffing, are met. Adjust schedules as needed to meet Service Level Agreements.

· Continuously check for accuracy of results.

· Drive a culture of continuous improvements, new approaches, and personal excellence.

· Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their client.

· Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable.

· Develop and audit quality assurance strategies to ensure the delivery of world class service.

· Interview candidates for new positions.

· Ensure personnel issues are dealt within a timely manner, including disciplinary actions.

· Take escalated issues from customers.

· Applies understanding and knowledge of information systems products and services to assist users.

· All other duties as assigned.

Additional Qualifications:

· 2 – 3 years working experience in a Technical Help Desk Environment in a Supervisor support role to a large customer base.

· 1 - 2 years' work experience in customer services environment in a Supervisor support role or having equivalent kind of skills experience

· 1 - 2 years' experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7,10 OS, MS-Office 2013 and 2016 (Office 365).

· Outcome oriented with a commitment to achieving personal, client and company goals.

· Ability to work in a fast paced environment and maintain focus on key priorities.

· Strong understanding of the call center environment and the key levers to enhance performance.

· Must be able to work independently.

· Must be able to work a flexible schedule to accommodate DR situations during off hours.

· Strong interpersonal skills.

· Strong Leadership skills.

· Disaster Recovery (DR) experience is a plus.

· Strong customer service skills.

· Ability to understand and follow oral and written instructions

· Strong English (verbal and written) skills.

  • IT Service Desk Coordinator

    16 hours ago

    Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: Pasay Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...

  • IT Service Desk Coordinator

    16 hours ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Job Title: IT Service Desk Team LeadContract Duration: Up to 6 monthsSchedule: Rotating shiftsWork Arrangement: Onsite or RemoteKey Responsibilities:Lead a team of skilled IT Analysts, providing coaching, development, and motivation to ensure world-class customer service.Oversee the day-to-day operation of your assigned team, ensuring department goals such...

  • IT Service Desk Representative

    2 weeks ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Are you an IT enthusiast looking for a challenging role? Do you have excellent communication and problem-solving skills? We are seeking an IT Service Desk Representative to join our team.As an IT Service Desk Representative, you will be responsible for providing technical support to customers via various communication channels, responding to customer...

  • IT Service Desk Analyst Level 1

    1 week ago

    Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: PasaySchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

  • IT Service Desk Team Lead

    1 week ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Job Title: IT Service Desk Team LeadSalary: Php52,000 basic pay + Php1,500 non-taxable allowanceWe are seeking an experienced IT Service Desk Team Lead to oversee the day-to-day operation of our assigned team. The successful candidate will lead a team of 20-30 skilled IT Analysts and coach, develop, and motivate them to provide world-class customer service...

  • Front Desk Officer

    17 hours ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    **Job Details:**We are seeking a skilled and dedicated individual to fill the role of Front Desk Receptionist.**Key Responsibilities:Provide exceptional customer service and ensure a welcoming experience for clients and visitors.Manage front desk operations, including reception, phone answering, and administrative tasks.Assist with scheduling appointments,...

  • IT Service Desk

    2 weeks ago

    Pasay, National Capital Region, Philippines CBTW Banking Technology Solutions Full time

    Direct message the job poster from CBTW Banking Technology SolutionsSenior Talent Acquisition Officer at CBTW Banking Technology Solutions / OneAstonWho is Collaboration Betters the WorldCollaboration Betters the World (aka CBTW) is an international tech company delivering value added services to customers on 5 continents, with a variety of brands : Positive...

  • Front Desk Professional

    17 hours ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Front Desk ReceptionistWe are seeking a professional and friendly Front Desk Receptionist to provide exceptional customer service and support our team.The ideal candidate will have excellent communication skills, be able to multitask, and work in a fast-paced environment. They should also have basic computer skills and experience with office software.About...

  • Customer Service Coordinator

    12 hours ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Customer Service RepresentativeThis role involves providing exceptional customer service, handling cash transactions, and maintaining the front desk area. The ideal candidate should have excellent communication skills and be able to multitask.Responsibilities:Greet and serve customers in a professional manner.Process payments, handle change, and reconcile...

  • Service Desk Support Specialist

    6 days ago

    Pasay, National Capital Region, Philippines beBee Careers Full time

    Salary and Benefits:Php33,000 basic pay + Php2,000 non taxable allowance.The ideal candidate will have 1-2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.