24/7 Technical Support Analyst – IT Help Desk
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Optum Philippines is seeking a capable Technical Support Representative to join our global care delivery team in Makati. You will resolve inbound technical issues and provide first‑line to second‑line support across Windows, office apps, and enterprise tools.
You’ll translate complex technical concepts for non‑technical users, maintain accurate incident records, and adhere to security policies while delivering excellent customer service in a fast‑paced, 24x7 environment.