Transformation Lead

1 week ago

Angeles City, Central Luzon, Philippines Humanly (humanly) Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Transformation Lead do? This is an Individual Contributor/Senior Manager-level role that will be responsible to lead the end-to-end Transformation activities for TaskUs.

In this capacity, the candidate must exhibit strong technical, domain and business expertise in the BPO space and its cross-functional impact. This role will primarily be responsible for enabling different functional areas at TaskUs to deploy technology-driven solutions that will address current problems and develop scalable initiatives to manage future trends, thus requiring strong mental agility to handle complex, multi-step activities and apply sound principles to solve identified gaps.

As a Transformation Lead, you will:

  1. Support Global Transformation initiatives related to Global Service Delivery & Operations.
  2. Diligently execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.
  3. Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining and strong problem-solving skills.
  4. Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.
  5. Integrate with TaskUs' Executive Leadership Team on a daily basis to deliberate, discuss, agree and influence decisions that are in line with our corporate goals, and be able to translate strategies into actionable milestones.

Do you have what it takes to become a Transformation Lead?

An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science and/or QA Leader that handles multinational clients. Must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.

Is knowledgeable in BPO methodologies and is inherently capable of driving domain-specific discussions related to process improvement and optimization within the organization.

Has expertise in strategizing, building and deploying a digital strategy leveraging RPA, LLM and Generative AI solutions based on Operational needs. Has experience in leading technology transformation projects, managing teams, and working with a global organization to roll out the various programs, solutions and initiatives required.

Strong Project Management skills and must be able to exhibit above-average aptitude in cross-functional implementation at a global scale.

Must have above average oral and written communication skills and is able to interact with confidence across all levels of the organization. Has high aptitude on Stakeholder, Risk & Change Management and must exude a high degree of authority, confidence and emotional intelligence in the workplace.

Must show balance of working cohesively within a team environment, a true people-person with a witty and positive attitude, able to manage both vertical and horizontal hierarchies while at the same time be self-directed, agile and level-headed to receive constant feedback.

A mature professional that can showcase TaskUs' Core Values and is able to confidently navigate stressful situations with ease.

Education: Bachelor's degree in any related discipline is preferred but not required.

TaskUs Commitment: TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

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