Unified Communications Specialist
2 weeks ago
• Take part in the Global Telephony Platform project covering roll outs in offices across the globe.
• Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management, and Request Fulfilment ITIL processes.
• Support implementation/integration of Unified Communications solutions.
• Create and update operational documentation.
• Practical knowledge about Cisco Unified Communications.
• Experience with Cisco UC, CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus.
• Experience with VoIP protocols and UC systems integration methods.
• Familiarity with the UC network architecture.
• Understanding of network switching and routing as related to Unified Communications and Voice over IP networks, including SIP protocol suite.
• At least 2 years of experience in a similar role.
• Familiarity and understanding of best IT practices (ITIL).
• Good spoken/written English skills.
Operations, Protocol, Incident Management, Routing, Support, ITIL, Architecture, Integration, Documentation, Maintenance, English, Management.
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