Unified Communications Specialist

2 weeks ago


Paranaque City, Calabarzon, Philippines HawodTech Solutions Full time


• Take part in the Global Telephony Platform project covering roll outs in offices across the globe.


• Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management, and Request Fulfilment ITIL processes.


• Support implementation/integration of Unified Communications solutions.


• Create and update operational documentation.

QUALIFICATIONS:


• Practical knowledge about Cisco Unified Communications.


• Experience with Cisco UC, CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus.


• Experience with VoIP protocols and UC systems integration methods.


• Familiarity with the UC network architecture.


• Understanding of network switching and routing as related to Unified Communications and Voice over IP networks, including SIP protocol suite.


• At least 2 years of experience in a similar role.


• Familiarity and understanding of best IT practices (ITIL).


• Good spoken/written English skills.

Required Skills:

Operations, Protocol, Incident Management, Routing, Support, ITIL, Architecture, Integration, Documentation, Maintenance, English, Management.

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