FinOps Specialist

1 week ago

Manila, National Capital Region, Philippines Amazon Full time
FinOps Specialist - Collections, Accounts Receivable

Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Financial Analyst with at least 5+ years proven experience in F&A experience in a large customer-oriented corporate environment.

Key Responsibilities:

  1. Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
  2. Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
  3. Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
  4. Managing internal and external Accounts Receivable inquiries.
  5. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  6. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
  7. Understand the pain points of customers and solve our customer's problems.
  8. Providing prompt, efficient, detailed, customer-oriented service to customers.
  9. Escalating when appropriate to direct manager and/or senior leaders.
  10. Keeping detailed notes, task creation and reminders in our collections tools.
  11. Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
  12. Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  13. Analyze trends and suggest process improvements.
  14. Perform other projects and duties as required.

Working Conditions:

  1. Normal Office Environment.
  2. Report 5 days onsite.
  3. This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
  4. Work during Holidays as may be required by the Company.
  5. May be asked to render overtime on critical and peak times as may be required by the Business.
  6. This position is not open for international transfers.

BASIC QUALIFICATIONS

  1. Degree in Finance/Accounting/Business Studies or other related areas.
  2. Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
  3. Proficient in Microsoft Excel and Word.
  4. Willing to work in Night and/or shifting schedule.
  5. Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
  6. Can work under pressure and with deadlines.
  7. Excellent verbal and written communication skills, with a strong customer service focus.
  8. Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision.
  9. A person who is open to work with diverse teams with different cultures.

PREFERRED QUALIFICATIONS

  1. Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
  2. Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools.
  3. Preferably worked as an AR Collections Analyst/Specialist/Subject Matter Expert for more than 5 years.
  4. Excellent organizational and time-management skills.
  5. Knowledge of Amazon business or the e-commerce/ IT industry.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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