AR FinOps Specialist, AWS AR
4 days ago
As an AR FinOps Specialist, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection's specialist with at least 5+ years Accounts Receivable & F&A experience in a large customer-oriented corporate environment, for our Amazon Web Services business line.
Key job responsibilities- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer's problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.
- Graduate of a Bachelors Degree.
- Prior experience of at least 5 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Impeccable Communications skills – Written & Verbal.
- Proficient in Microsoft Excel and Word.
- Flexible to work in shifting schedule.
- Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures on a global team.
- Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Must have Accounts Receivable Collection background.
- Portfolio management of strategic customers is a plus.
- Excellent organizational and time-management skills.
- Knowledge of Amazon Web Services (AWS) is preferred but not required.
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