Policy Service Officer II

2 weeks ago

Cebu City, Central Visayas, Philippines QBE Insurance Full time

Join to apply for the Policy Service Officer II role at QBE Insurance

1 month ago Be among the first 25 applicants

Join to apply for the Policy Service Officer II role at QBE Insurance

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and supporting various business areas with administrative tasks.

Responsibilities:

  • Ensure 100% regulatory compliance with laws and industry codes.
  • Establish and maintain good working relationships with stakeholders.
  • Process all calls and emails related to products, processes, and policies efficiently.
  • Provide personalised and quality service to meet internal and external customer expectations.
  • Understand customer needs and actively look for ways to meet them.
  • Follow agreed-upon scripting to ensure customer intentions are understood.
  • Manage premium objections effectively during policy renewals.
  • Provide new quotes to new business customers without negatively impacting the company's brand.
  • Answer multiple phone lines and direct callers accurately to minimise wait time.
  • Communicate information, professionally, and in a well-organised manner.

Work Experience:

Necessary Work Experience includes:
  • Some relevant work experience.

Preferred Work Experience includes:
  • Call centre experience in insurance and/or banking industry.
  • Billing experience with increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:
  • Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Management, Presenting with Impact, Pricing Strategies, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management, Strategic Thinking

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesInsurance

Referrals increase your chances of interviewing at QBE Insurance by 2x

Sign in to set job alerts for "Insurance Officer" roles.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Policy Service Officer II

    2 weeks ago

    Cebu City, Central Visayas, Philippines QBE Europe Full time

    Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to provide customer service support by answering inquiries via phone calls, assisting with product and policy questions, and resolving billing issues promptly. Additionally, the role involves operating a switchboard to connect callers to the relevant personnel and...

  • Property Service Representative II

    4 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Cebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHLCebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHLThe Property Account Manager (PAM) II is an experienced PAM capable of providing outstanding first and second level support to property level clients on utility billing. A PAM II can...

  • Property Service Representative II

    1 week ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    Cebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHL Cebu - PHIAyala Corporate Center, 10th & 11th FloorCebu Business ParkCebu City, 6000, PHL The Property Account Manager (PAM) II is an experienced PAM capable of providing outstanding first and second level support to property level clients on utility billing. A PAM II...

  • Technical Support Engineer Tier II

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a Technical Support Engineer Tier II to join our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support. You will work closely with both customers and Tier I engineers, playing a crucial role in maintaining customer...

  • Account Officer

    4 weeks ago

    Cebu City, Central Visayas, Philippines Tigerux Agile Innovation Full time

    Key ResponsibilitiesI. Client Engagement & Marketing Support- Identify and connect with prospective clients through referrals, networks, and organizational contacts- Conduct preliminary evaluations such as basic background and credit assessments- Provide comprehensive client support throughout the account lifecycle, from initial application to follow-ups and...

  • F and B Attendant

    4 weeks ago

    Cebu City, Central Visayas, Philippines Dalmanutha General Services, Inc. Full time

    The Food & Beverage Attendant is responsible for administering the basic day-to-day food & beverageservice duties, such as opening and closing, answering customer queries, taking food & beverage orders, And are also responsible for maintaining the cleanliness of the grill dining area throughout the shift. Looking for candidates who are available to work:Any...

  • Credit Officer

    2 days ago

    Cebu City, Central Visayas, Philippines Union Galvasteel Corporation Full time

    This job ensures that the creditworthiness of customers is independently and effectively established as a basis for approval of credit line requests by the authorized company's officers; the credit lines extended to customers are managed in accordance with the approved credit policies of the company; and the approved credit terms and conditions of the...

  • Customer Program Spec II

    4 weeks ago

    Cebu City, Central Visayas, Philippines Ultra Clean Technology Full time

    Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Administrative Officer

    15 hours ago

    Cebu City, Central Visayas, Philippines BusinessTrends Full time

    Administrative Officer (Hospital Administrator)Step into a Key Leadership Role in Healthcare AdministrationAre you ready to take on a leadership position where your decisions truly make an impact? A trusted healthcare institution in Laguna is seeking an experienced professional to lead its administrative operations. This role is perfect for someone who...

  • Office Operations Specialist

    21 minutes ago

    Cebu City, Central Visayas, Philippines beBeeHumanResources Full time ₱900,000 - ₱1,200,000

    Job SummaryWe are seeking a skilled Human Resources Manager to oversee office operations and employees. The ideal candidate will have exceptional leadership and time management skills, as well as the ability to analyze and interpret employment laws.The successful candidate will be responsible for supervising day-to-day operations, hiring, training, and...