Service Engineer
5 days ago
Responsibilities:
- Advise customers on best practice, new services and upgrade opportunities
- Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
- Perform Preventive, scheduled and unscheduled Maintenance on equipment
- Track Installed Base (serviceable assets)
- Submit Opportunity Detected during interventions
- Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems
- Lead or contribute to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.)
- Interpret blueprints and other service documents, including specifications, reporting and quality requirements
- Perform basic audits of customer's electrical systems and equipment
- Document all required information for each site (technical report)
- Get signature from customer for acceptance after the execution of the on-site work
- Provide daily and accurate time and expense for each customer intervention
- Document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location
- Develop innovative solutions to complex technical problems that arise during start-up
- Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs
- Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance
- Look for other business opportunities outside current scope of work and lead them to the sales team
- Maintain permanent relation with planner/coordinator for smooth execution of interventions
- Escalate to FS technical expert in the countries as needed when unable to solve a technical issue
- Perform other duties as assigned
- Investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
Main interactions:
Customers, coordinators, Operations Leader, Inside Services Sales, Technical Support
Key Success Factors:
- Regular training to develop competency
- Knowledge of overall Schneider Electric offer and serviceable assets to identify cross-BU opportunities
- Appropriate tools to be efficient
Skills Required:
- High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred
- Ability to perform duties with general direction, receiving only general guidance with respect to overall objectives
- Operate within division policy guidelines using independent judgment in achieving assigned objectives
- Comply with all safety policies, practices and procedures
- Participate in proactive team efforts to achieve departmental and company goals
- Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations
- Ability to write reports and procedure manuals; effectively present information and respond to questions from groups of managers, clients, and customers
- Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.
- Ability to stand, walk, and sit for extended periods of time; lift and carry heavy objects up to 50 pounds
- Ability to communicate (speak, hear and write) effectively to various intellectual levels
Additional Requirements:
- Familiarization in preparing MOPs is a plus and adherence to the strict guidelines of approved Methods of Procedures (MOPs)
- Verifiable hands-on technical work experience required
- Certification needed according to Business and Country where operating
- Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems)
- Possess a valid driver's license
Education and Experience:
Associate degree in electronics/electrical/mechanical with at least 4-5 years equivalent experience in a related field, or equivalent combinations of education and experience.
Seniority LevelMid-Senior level
Employment TypeFull-time
Job FunctionManufacturing, Customer Service, and Engineering
IndustriesAutomation Machinery Manufacturing
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