Microsoft Teams and Zoom support

4 weeks ago

Taguig, National Capital Region, Philippines Astreya Full time

Scope:

  • Works on complex assignments requiring a high degree of initiative

  • Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

  • System Configuration and Maintenance

    • Configure Teams and Zoom systems to optimize performance, user experience, and security, including settings for video quality, audio clarity, recording options, and access controls.

    • Actively manage version control to ensure compatibility with integrated systems.

    • Regularly update and maintain AV systems to address security vulnerabilities, improve performance, and ensure compatibility with new technologies.

    • Troubleshoot and resolve technical issues related to AV systems, including hardware failures, software conflicts, and network connectivity problems.

    • Provide timely support for AV system emergencies, such as equipment failures during critical meetings or events.

  • Technical Support

    • Provide technical support to users, including training on system usage, troubleshooting assistance, and remote support.

    • Respond to user inquiries and resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction.

    • Develop and maintain user manuals, training materials, and knowledge base articles to support system usage.

  • System Monitoring and Security

    • Use tooling to track system performance, identify potential issues, and proactively address problems.

    • Implement security measures to protect AV systems from unauthorized access, data breaches, and cyberattacks, including encryption, access controls, and regular security audits.

    • Develop and maintain disaster recovery plans to ensure business continuity in the event of system failures or outages.

Required Qualifications/Skills:

  • High school diploma or general education degree (GED) 8+ years' related experience and/or training; or equivalent combination of education and experience

  • Manages multiple tasks and deadlines

  • Networks with key contacts outside own area of expertise

  • Determines methods and procedures on new assignments and may coordinate activities of other personnel

  • Ability to think and work independently

  • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

  • Excellent written and oral communication skills and strong customer service skills

  • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

  • Ability to work day, evening or weekend shifts and travel to support a distant event if required

  • Must have valid driver's license and safe driving record

Preferred Qualifications:

  • Various certifications

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