People Solutions Team Lead
2 weeks ago
The Team Lead, People Solutions will establish and lead a team as the central point of contact for HR inquiries and issues. This role requires a proactive mindset, exceptional leadership skills, deep understanding of HR policies, benefits and processes, and the ability to navigate intricate cases with efficiency and effectiveness.
KEY RESPONSIBILITIES
You will:
Lead a team of People Solutions Partners to provide HR guidance to employees and supervisors. Ensure the team operates efficiently and effectively, addressing employee concerns promptly and professionally
Partner closely with regional HR, management, and other stakeholders to address employee issues and implement solutions to foster strong working relationships across the organization
Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity
Anticipate workforce requirements based on recurring HR activities and identify trends to address increased customer requests and inquiries
Ensure the team meets all key performance indicators to effectively deliver organizational goals
Develop deep understanding of the business site-specific context including regulations, culture, and policies
QUALIFICATIONS & REQUIREMENTS:
Bachelor's degree in Human Resources, Business Administration, Psychology or a related field
Experience in supporting multinational client groups
Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus
Minimum of 7 years of experience as an HR Business Partner, HR Generalist or related role
Demonstrated leadership skills with the ability to inspire and motivate a team. Experience in mentoring and developing team members
Strong problem-solving and critical thinking skills to handle complex and ambiguous cases
Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues
Must be proficient in English
Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms
Excellent communication and interpersonal skills to build trust and rapport with stakeholders
Highly flexible and willing to do shifts
Work Schedule: Shifting Schedule
Work Setup: Hybrid
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