Remote Email Support Agent — Live Events
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Newstel GmbH is seeking a Customer Service Agent (Non-Voice) to support concert-goers and event attendees via email. The role is remote and open to candidates in the Philippines, with a 40-hour weekly schedule and a permanent, full-time arrangement.
You will respond to inquiries about tickets, refunds, transfers, schedules, and venue information, delivering personalised, empathetic responses while meeting KPIs for CSAT and quality.