Strategic Forecasting

7 days ago

Pasig, Metro Manila, Philippines Support Services Group Philippines Full-time ₱600,000 - ₱900,000 Contract

Support Services Group Philippines is seeking a WFM Forecasting Analyst to analyze historical contact volume, handle times, and operational trends to generate accurate short-term and long-term forecasts across voice, chat, email, and messaging.

The role involves developing models for contact volumes, AHT, and workloads, collaborating with schedulers and operations, and tracking forecast accuracy with executive dashboards while supporting capacity planning and capacity plans.