Strategic Workforce Manager – Real-Time

On-site - Pasig • 1-3 Yrs Exp • Bachelor • Full-time Job Description Strategic Staffing & Profitability: Generate and implement value propositions related to staffing and account staffing to directly support the profitability of operations. Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment,...

Support Services Group is seeking a Workforce Scheduler to drive centralized workforce planning and scheduling across multiple sites, programs, and regions. You will translate demand forecasts and constraints into optimized schedules while balancing capacity, utilization, and service-level performance. The role supports the Global Command Center and Real...

A leading contact center company in Pasig, Metro Manila is seeking a Workforce Manager to lead a team of analysts in optimizing contact center operations. Responsibilities include performance management, WFM process execution, and leadership development. Candidates should possess strong analytical skills, conflict resolution abilities, and extensive...

Acquire Intelligence is seeking a results-oriented Workforce Manager in Pasig to lead our WFM team across sites. You will analyze forecasts, manage real-time performance, and ensure staffing aligns with client SLAs. This role requires strong leadership and collaboration with Account Managers and Operations Directors. You will coach a high-performing team,...

PM Consulting is seeking a Senior Manager of Workforce Management to lead strategic planning, analytics, and staffing for a high-volume product support environment in Ortigas. This role drives workforce optimization, cross-functional collaboration, and data-driven decision making to align capacity with business needs. The position requires 4–6 years in...

Full Potential Solutions (FPS) is seeking a highly analytical Real-Time Analyst (RTA) to join our Workforce Management team in Manila. You will monitor intraday performance, adjust staffing, and drive service levels to ensure optimal customer experience across channels. You will track KPIs such as SLA, AHT, Adherence and Occupancy, collaborate with Team...

SSG capacity planner for Workforce Management supports forecasting, scheduling, and staffing across 24x7 operations. This on-site role in Metro Manila focuses on optimizing headcount and service levels while collaborating with stakeholders. Ideal candidates bring 2-5+ years in WFM/analytics, BPO experience, and strong Excel skills; familiarity with NICE IEX,...

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time Overview Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! Job Description Medical Reimbursement Employee Recognition and Rewards Anniversary Gifts Government Mandated...

Grant Thornton Global Capability Services Philippines seeks an FP&A Manager to drive strategic financial analysis and forecasting. You will own global Balance Sheet and Cash Flow models, build ROI analyses, and integrate AI-based forecasting tools to enhance speed, accuracy, and depth of financial insights. The role requires 3–6 years in corporate FP&A,...