AML Regulatory Compliance Associate Manager
4 days ago
, Philippines
Accenture in the Philippines
Full-time
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- Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
- Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
- Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
- Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
- Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
- Partner with QC to close the loop on defect trends - coaching, retraining, or escalation to SOP owners.
- Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
- Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
- Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
- Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
- Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
- 5-8 years of relevant KYC/AML experience.
- Minimum 5 years of supervisory or people management experience.
- Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
- Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
- Excellent stakeholder management, communication, and leadership skills.
