Operations Manager
1 week ago
A. Branch Operations
- Oversee and provide support to branch operations.
- Ensure that the company's policies and procedures are being implemented and followed.
- Conduct a random branch check weekly to ensure the following:
- Shelf stocks, product displays (including quality) and the general appearance of the branch and personnel are within standards.
- Food and items delivered are fresh, of good quality, and displayed and stored in accordance with FDA standards.
- Products are available and visible to online customers in Food Panda and Grab Food.
- Contact customer support as needed.
- Branch personnel are providing superior service to all customers.
- Point-of-Sale (POS) systems are functional.
- Consolidate and coordinate with Commissary Sales for the stocks and supplies requests received from Branch Team Leaders.
- Evaluate and approve requests for refund from cashiers.
- Facilitate replenishment of Petty Cash Fund (PCF) for all branches.
- Schedule monthly general cleaning for all branches.
- Report machine and equipment malfunction to the Civil Works Department, if any.
B. Manpower Management
- Supervise and manage the branch personnel's work attitude and ethics.
- Foster a positive work environment and encourage teamwork, professional growth, and skill development.
- Identify and recommend training opportunities for Branch Team Leaders to continuously improve skills and competencies.
- Organize, review and supervise shifts for all branches.
- Consolidate the Daily Time Records (DTR) of Branch Team Leaders and Staff and submit to HR for payroll computation.
- Graduate of any 4-year course
- With a solid experience in customer service and branch operations
- Experience in the following is a plus:
- Process optimization and risk management
- Food and retail industry
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately:
- withholds your ID,
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