Logistics Operations Manager

7 days ago


Davao City, Davao, Philippines Ninja Van PH Full time

Ninja Van PH is a tech-enabled logistics company revolutionizing the delivery services industry in Southeast Asia.

We are on a mission to provide hassle-free experiences for businesses and end customers alike, leveraging cutting-edge software and operational concepts to deliver best-of-class services.

About the unit:

Our Last Mile Unit focuses on the final stage of delivery, ensuring a smooth experience for the end customer. This unit tackles challenges like efficient routing in dense areas, on-time deliveries, and customer satisfaction.

About the job:

  • The Logistics Operations Manager ensures that the hub meets key performance targets such as cost per parcel, pick-up/RTS success rates, and customer satisfaction.
  • This role also monitors the performance of Assistant Station Heads/Officers and ensures proper staffing during extended weekend operations.

Main Responsibilities:

  1. Assist in operational and administrative processes such as inventory management, push off, rider and route management, cash on delivery collection, petty cash fund handling, and updating the rider master list.
  2. Manage day-to-day operations in the absence of the SH.
  3. Monitor Rider performance and conduct training to ensure consistency with Ninja Van SOPs/Policies/Protocols.
  4. Ensure sound financial status through proper assessment of rider liquidation and productivity management.
  5. Analyze hubs, provide feedback, and suggest solutions for improvement.
  6. Properly scan and update parcels and shipments in the logistics management application.

Minimum Qualifications:

  • At least 2 years of experience in supply chain/logistics.
  • Proven cross-functional experience proposing/executing initiatives requiring collaboration.
  • Basic knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Project, and other related software.
  • Prior experience in a start-up or logistics company preferred but not required.


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