Presales Engineer

3 weeks ago

Manila, National Capital Region, Philippines DVI Solutions Asia Full time

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:

As a Presales Engineer, you will support the sales team by providing deep technical and product expertise during the presales phase of a project. You will be responsible for understanding customer needs, presenting technical solutions, and ensuring alignment with customer expectations. Your ability to clearly communicate technical details to both technical and non-technical stakeholders will be key in winning business.

Key Responsibilities

Presales Activities:

  1. Collaborate with the sales team to engage customers and provide technical presentations and demonstrations.
  2. Analyze customer requirements, objectives, and challenges to propose the best technical solutions.
  3. Develop and deliver product presentations, demos, and proof-of-concepts that align with customer needs.

Solution Design:

  1. Design and architect solutions in response to customer requirements with company products and services.
  2. Prepare technical documentation and solution proposals.

Stakeholder Management:

  1. Act as a trusted advisor and primary technical liaison for customers during the sales process.
  2. Collaborate with internal teams (engineering, product management) to ensure proposed solutions are feasible and scalable.

Proposal Development:

  1. Work closely with the sales team to create compelling and accurate technical proposals, estimates, and quotes.
  2. Ensure that all technical aspects of a proposal meet the customer's needs and fall within company capabilities.

Market and Product Expertise:

  1. Stay up to date on industry trends, market dynamics, and competitors to ensure solutions are relevant.
  2. Maintain a deep understanding of the company's products and services and communicate their advantages to potential clients.

Cross-functional Collaboration:

  1. Partner with product teams to influence roadmap decisions based on customer feedback and needs.
  2. Participate in internal meetings to relay customer insights and assist in strategizing new product features or improvements.

Skills & Qualifications

Experience:

  1. 3+ years of experience in a presales or technical sales role from Audio-Visual Collaborative Solutions or related industry.
  2. Experience with customer-facing roles involving technical consulting or solution architecture.

Technical Expertise:

  1. Strong technical knowledge in relevant domains.
  2. Experience in solution architecture, system integration, or related fields.

Communication Skills:

  1. Excellent presentation skills with the ability to explain complex solutions to both technical and non-technical audiences.
  2. Strong writing and documentation skills for creating proposals and technical documentation.

Problem Solving:

  1. Analytical mindset with the ability to assess customer needs and propose effective technical solutions.
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