Workforce Management Analyst

4 weeks ago

Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full time

Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst.

Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that the organization has the right people with the right skills in the right place at the right time. The WFM Analyst monitors real-time staffing congruent to the plan and reports discrepancies noted. Real-time and historical data are analyzed to improve scheduling in partnership with Operations.

Job Highlights

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits
Duties And Responsibilities
  • Ensures that published schedule shells are based on the 6-week forecast and maintain a margin of error of +/- 5%.
  • Maintains a schedule analysis portfolio to aid scheduling improvement parallel to volume arrival.
  • Coordinates, plans, and implements workforce-impacting activities.
  • Monitors schedule adherence/compliance through attendance monitoring.
  • Performs other duties as assigned by the WFM Supervisor.
  • Provides support to operations.
Qualifications
  • Bachelor's degree in a quantitative domain and/or relevant experience with data analytics is an advantage.
  • 1-3 years of experience in workforce management scheduling, analysis, and reporting.
  • Intermediate Excel skills are required.
  • Strong macro and programming skills are preferable.
  • Experience in creating dashboards and/or templates.
  • Proven ability to analyze results and recommend solutions.
  • Experience in communicating with all levels of the organization.
  • Flexibility in handling different tasks assigned by manager/supervisor.
  • Ability to work during weekends, holidays, and in shifting schedules including the night shift.
  • Well-organized, detail-oriented, with the ability to multi-task and follow up effectively.
  • Strong written and verbal communication skills.
  • Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment.
  • Strong problem-solving and decision-making skills.
  • Stakeholder Management.

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.

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