IT Administrator

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• Provide first- and second-level technical support, including resolution of hardware, software, and network issues
  
• Respond to help desk tickets promptly and follow up to ensure resolution.
  
• Install, configure, maintain, and upgrade computers, mobile devices, servers, peripherals, and software applications
  
• Assist with system and network administration, including the optimization of communication systems and video conferencing environments.
  
• Monitor system and network performance
  
• Maintain system security by managing antivirus software, firewalls and user access controls.
  
• Assist with server maintenance, software updates, and security incident response.
  
• Document IT systems, configurations, procedures, incidents, and produce reports on system performance and security.
  
• Collaborate with IT team members and vendors to implement technology projects and resolve issues.
  
• Evaluate and recommend technology solutions, conduct cost analysis, and support asset management, including license tracking
  

• Bachelor's Degree in Information Technology, Computer Engineering or a related discipline.
  
• 2-4 years Troubleshooting and supporting Windows and Mac computers in a help desk environment.
  
• 2-4 years Windows and Linux server environments.
  
• Experience in networking: Cisco routers and switches; structured cabling; networking concepts.
  
• Server: Windows and Linux Servers, AD DS, DNS, DHCP, Exchange Server, etc.
  
• Knowledge of carriers and IP circuit management, including SD-WAN, and Ethernet based internet circuits.
  
• Working knowledge of Service Desk software, databases, and remote control tools.
  
• Demonstrated ability to use Directory Services or Identity and Access Management (IAM) systems to create accounts and join computers to the domain.
  
• Fundamental understanding of Microsoft 365 and other business applications.
  
• Knowledge of Service Desk ticketing system, SysAid preferred.
  
• Demonstrated skill in maintaining and troubleshooting enterprise cloud-based applications.
  
• Familiar with iPhones & Android OS (various phones and tablets), including configuring email for Exchange, migrating users' data and applications to new phones.
  
• Knowledge of networking concepts and the ability to troubleshoot issues in multi-subnet environments.
  
• Demonstrated ability to troubleshoot, install, and repair Mac and Windows operating systems, laptops, and desktops.
  
• In-depth knowledge of escalation, incident management, or other disciplines related to service delivery.
  
• Ability to work independently, and to manage and prioritize tasks and projects.
  
• Excellent analytical, troubleshooting, and problem-solving skills, with the ability to multitask across multiple requests.
  
• Ability to work toward goals, meet deadlines, and contribute positively to the team environment.
  
• Demonstrated professional interpersonal, communication, and customer-service skills.
  
• Ability to communicate effectively in both verbal and written forms, including producing in-depth documentation.
  
• Exposure to virtual team management and the BPO industry.
  

• Associate
  

• Full-time
  

• Information Technology
  

• Software Development and Technology
  
• Information and Media