Sr. Program Developer

Diagnose and resolve complex technical issues on web and mobile platforms, ensuring minimal downtime.

Analyze logs, telemetry, and performance metrics to identify root causes and apply long-term solutions.

Develop and deploy bug fixes and enhancements using Node.js, React, and React Native.

Coordinate with QA teams to validate fixes and ensure high-quality deployments.

Monitor system health and performance using AWS tools (CloudWatch, X-Ray, dashboards).

Collaborate with cross-functional teams to manage production releases and resolve tickets.

Maintain and optimize CI/CD pipelines using Jenkins, GitHub Actions, and AWS CodePipeline.

Document technical processes to support operational continuity and onboarding.

Identify and implement support process improvements to enhance efficiency and customer satisfaction.

Implement QA measures to ensure service excellence and satisfaction metrics.

Ensure compliance with IT policies, procedures, and data privacy regulations.

Promote cybersecurity best practices among team members and users.

Communicate technical updates, procedures, and best practices across the organization.

Coordinate with vendors to ensure timely support and adherence to service-level agreements.

Collaborate with IT leadership to align support strategies with organizational goals.

Contribute to budget planning and resource optimization for technical support operations.

Manage customer relationships, addressing needs proactively to ensure satisfaction.

Leverage customer feedback and metrics for continuous improvement.

Carry out special projects and tasks assigned by the ICT Head.

Bachelor of Science in Software Engineering or Bachelor of Science in Information Technology or Other Post Graduate IT Related Course and Trainings

Proficient in JavaScript and Node.js for backend development.

Hands-on experience with React (web) and React Native (mobile) for building responsive, cross-platform applications.

Skilled in RESTful API design, integration, and troubleshooting.

Cloud & DevOps: Strong working knowledge of AWS services, including Lambda, API Gateway, S3, CloudWatch, RDS,and CodePipeline.

Familiar with CI/CD pipelines and version control workflows using Git, GitHub Actions, Jenkins, andAWS CodePipeline.

Experience managing application performance monitoring and alerting through AWS CloudWatch andsimilar tools.

Databases: Proficient in MySQL, with experience in writing SQL queries, optimizing performance, and managingrelational databases.

Mobile Development: Proficient in deploying mobile apps using Xcode (iOS) and Android Studio (Android).

Experienced in handling app signing, build configurations, and deployments to the App Store and Google Play Store.

Implemented Google Maps integrations in mobile applications.

Experience with Firebase Cloud Messaging (FCM) for push notifications.

Development Practices: Strong debugging skills with a focus on writing clean, maintainable, and testable code.

Familiar with Agile, Waterfall, and the full Software Development Life Cycle (SDLC).

Experienced with ticket-based workflows (e.g., Jira) and cross-functional collaboration.

Familiar with NoSQL technologies such as Firebase Realtime Database.

System Architecture Understanding: Strong grasp of designing and developing scalable, maintainable system applications aligned with architectural best practices and enterprise standards.

Full SDLC Expertise: Proficient in managing all phases of the Software Development Life Cycle (SDLC), from requirements analysis and designto development, testing, deployment, and maintenance.

Problem Solving & Debugging: Advanced troubleshooting skills to analyze system behavior, identify root causes, and implement long-term solutions for complex application issues.

Cross-Functional Collaboration: Experienced in working with QA, DevOps, infrastructure, and product teams to ensure seamless integration and delivery of system-level applications.

CI/CD & Automation: Competent in configuring and optimizing CI/CD pipelines for system deployments, using tools like Jenkins, GitHub Actions, and AWS CodePipeline to increase efficiency and reliability.

Security & Compliance Awareness: Knowledge of application security best practices, data handling, and compliance requirements to ensure secure and compliant system development.