Human Resources Business Partner

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Angeles City, PH
• Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an HR Business Partner (HRBP) to provide HR expertise, guidance, and support to drive business objectives and foster a positive work culture. The HRBP serves as a liaison between the HR department and various business units, aligning HR initiatives with organizational goals and promoting employee engagement, retention, and development. The ideal candidate must exhibit good business judgment and acumen by being both confident and flexible in their views.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Serve as a trusted advisor to managers and employees, providing guidance and support on employee relations matters.
• Address employee concerns, conflicts, and grievances in a fair and consistent manner.
• Conduct investigations and facilitate resolution of workplace issues while ensuring compliance with employment laws and company policies.
• Analyze workforce trends and metrics to identify areas for improvement and strategic interventions.
• Participate in organizational planning discussions and provide insights on human capital implications.
• Monitor performance metrics and trends to identify opportunities for performance enhancement and employee recognition.
• Partner with hiring managers to understand talent needs and develop effective recruitment and retention strategies.
• Participate in the recruitment process, including job analysis, candidate sourcing, interviewing, and selection.
• Collaborate with HR and finance teams to review and benchmark compensation and benefits programs.
• Support onboarding activities and collaborate with training and development teams to foster employee growth and career development.
• Interpret and ensure compliance with company policies, procedures, and legal requirements.
• Stay abreast of changes in employment laws and regulations and advise management on potential impacts.
• Support HR audits and investigations, ensuring documentation and processes adhere to legal standards.
• Implement initiatives to promote employee engagement, satisfaction, and retention.
• Facilitate employee feedback mechanisms, such as surveys, focus groups, and town hall meetings.
• Champion diversity, equity, and inclusion efforts to create a positive and inclusive work environment.

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 2+ years of experience as an HR Business Partner, preferably in a corporate environment
• Strong knowledge of HR principles, practices, and employment laws
• Excellent communication, interpersonal, and conflict resolution skills
• Strategic thinking and problem-solving abilities
• Ability to build and maintain effective working relationships across all levels of the organization
• Proficiency in HRIS systems and Microsoft Office Suite

• All MCI locations: Must be authorized to work in the country where the job is based
• Subject to program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; job offers contingent on results
• Must be willing to submit to drug screening; job offers contingent on results

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward team members. Benefits examples may include HMO coverage with dependents, dental coverage, on-site perks, learning opportunities, and more. Detailed offerings may vary by geography.

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and driving performance. The company provides outsourcing, staffing, contact center services, IT services, and related offerings across multiple regions and brands.

This job description is intended to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the job description at any time. This is not an employment contract, and either party may terminate employment at any time for any reason.