Servicenow Architect

3 weeks ago


Manila, National Capital Region, Philippines SPi Global (now Straive) Full time

Responsibilities

  • Handle the overall ServiceNow ITSM application support - maintenance & enhancements.

  • Gather and analyze user requirements, translating them into technical specifications.

  • Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration

  • Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.

  • Contribute to documentation of technical designs, development processes, and user guides to facilitate knowledge sharing and training.

Qualifications

  • Bachelor's degree holder

  • At least 5 years of relevant working experience or working in a similar role.

  • Proficiency in JavaScript, HTML, CSS, and XML.

  • Has a track record designing and implementing ITSM solutions, including understanding of ITIL processes.

  • Proven ITSM certification is a plus (ITIL Foundation, ServiceNow related, CompTIA A++)

  • Experience in using Washington releases and uses recent versions of Servicenow.

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