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Technical Solutions Architect
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About the Role
We are seeking a highly skilled Technical Solutions Architect to join our team at Capgemini Philippines Corp. As an expert in designing and implementing robust integration solutions, you will be responsible for leveraging middleware platforms such as MuleSoft, Boomi, WSO2, and Azure to improve operational efficiency.
Key Responsibilities
- Design, develop, and implement integration solutions using middleware platforms such as MuleSoft, Dell Boomi, WSO2, and Azure Logic Apps or any integration tool using REST/SOAP APIs.
- Collaborate with cross-functional teams to analyze client requirements and design tailored integration strategies.
- Experience with ITSM tools such as ServiceNow, Freshdesk, or Zendesk to streamline incident management, service requests, and workflows across systems.
- Apply ITIL best practices to manage incidents, changes, problems, and configurations within integration and service management solutions.
- Develop and maintain APIs (REST, SOAP) and ensure effective communication between integrated systems and platforms.
- Optimize cloud-based integration solutions and ensure high availability, scalability, and performance using cloud platforms like Azure or AWS.
- Knowledgeable with Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like Bitbucket, Jenkins, GitHub, and other DevOps tools.
- RDBMS / SQL or exposed to other messaging protocol (JMS, FTP, SMTP). Troubleshoot and resolve integration issues and provide ongoing optimization and support for existing integration solutions.
- Ensure integration solutions comply with security, governance, and industry standards.
Requirements
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
- 5+ years of experience in managed services or client support role, or API integration/developer role.
- Hands-on experience with middleware platforms such as MuleSoft, Dell Boomi, WSO2, or Azure Logic Apps.
- Expertise in integrating ITSM tools (ServiceNow, Freshdesk, Zendesk) and automating incident management workflows.
- ITIL Foundation or Advanced Certifications.