Software Delivery Consultant

Sustainability that means business

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Custom Solution Group / Premium Services Nordics team work together with live customers to deliver T2 incident management, new enhancements and customized workflows within our advanced transport planning and control systems software.

Job Description

This role is to support customers using our IO/Transport products with a Premium Service Agreement in the Nordics and the rest of EMEA if needed. Tasks will be prioritized and coordinated with the AMCS internal Service Managers as there will be active tasks for multiple customers at the same time. As tasks are often carried out individually, it is important to be self-driven and know when to ask for help amongst colleagues and input from customers.

The role would also require the following Professional Services 'Core Competencies' to be demonstrated: Communication, Planning, Relationship Building, and Problem Solving.

In Premium Services, we strive to build close relations with our customers, enabling us to deliver a high level of support in their daily operations and assist them in designing new enhancements so that they are rooted in both their way of working and best practice within their industry. Our most common tasks are T2 incident management, building new and maintaining existing integrations, custom background services, dialogs, and dashboards, designing and scoping new core product changes, and configuration management.

Qualifications/Experience

1. Bachelors or Masters in Information Systems/Computer Science/Software Engineering or Equivalent
2. Experience with one or more of the below technologies is an advantage:
   1. C# .NET Framework for any new customized plugin
   2. XLST For maintaining existing customized workflows
3. Experience with one of the following technologies:
   1. HTML
   2. CSS
   3. Javascript
   4. SQL
4. Knowledge of the Tools we use is an advantage:
   1. Visual Studio for structuring custom projects and debugging
   2. Postman, SOAP UI or any similar tool for web service testing
   3. Azure DevOps for cloud pipeline deployment and test automation
   4. Git for source code control
   5. Knowledge of Windows Servers for assisting the IT department of customers hosting their own solution
5. Motivation and experience in customer interactions related to incident management and change request designing and scoping
6. Self-driven and willing to assist colleagues within your area of expertise
7. Strong analytical skills
8. Fluent in English

What We Offer

• Joining a world leader in environmental services
• Hybrid work arrangement for a flexible work-life balance
• Health insurance that covers up to three dependents
• Shuttle service for convenient transportation
• Complimentary on-site food and coffee for your enjoyment
• Allowances
• Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally
• 15 days of vacation leave and 15 days of sick leave for your well-being