Business Process Analyst

3 weeks ago


Pasay, National Capital Region, Philippines SM Retail Full time

SM Retail Pasay, National Capital Region, Philippines

Business Process Analyst (Supervisor)

Supports merchandising in sales and sales plan analysis, logistics, Merchandise Management System (MMS), Warehouse Management System (WMS) and Robotics Process Automation (RPA). Formulates policies and control procedures related to merchandising and ensures compliance thereafter on set policies and procedures.

Responsibilities

  1. Acts as the business representative of the merchandising teams for company-wide projects.
  2. Conducts User Acceptance Tests for merchandising projects and change requests submitted by the Business Units. Documents processes and conducts training once ready for roll out.
  3. Undertakes special projects/studies on merchandising, merchandise financial planning, and vendor-related activities to improve current systems and procedures.
  4. Prepares and releases memos on sales planning and monitoring.
  5. Develops, implements, and maintains computerized systems (in coordination with IT) to improve workflow and ensure efficiency in merchandising activities.
  6. Conducts orientation on merchandising systems for newly hired merchandising personnel before user access is provided, as well as training of users in case there are system enhancements in existing merchandising-related IT applications.
  7. Communicates and manages different Business Unit/Retail Affiliate concerns pertaining to systems being handled.

Qualifications

  1. Bachelor's Degree in Information Systems, Industrial Engineering, or any relevant field.
  2. Strong skills in Microsoft Office applications, collaboration tools, especially MS Excel.
  3. At least 2 years of experience in retail, eCommerce, and FMCG is an advantage.
  4. Strong analytical and problem-solving skills with a keen eye for detail.
  5. Ability to build strong, positive relationships with other key team members.
  6. Ability to develop recommendations to improve business performance.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Business Development, Product Management, and Strategy/Planning

Industries

Retail

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