Project Implementation Officer

3 weeks ago


Manila, National Capital Region, Philippines Offshore Business Processing Full time

Job Summary

  • HMO on Day 1

  • Receive promising perks and rewards

  • Experience travel opportunities

  • Get recognized for what you do

  • Achieve work-life balance

  • Improve exponentially with enhanced learning

Responsibilities
  • Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics

  • Develop Project Plan/ Project Book for all start-up accounts

  • Communicate project details effectively to stakeholders and other departments

  • Conduct weekly call updates to Clients on the status of each Implementation Stage

  • Leads multiple projects as assigned by the Director of Business Operations

  • Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met

  • Support and develop staff to improve efficiency and performance of the team

  • Drive and track process parameters critical to quality and process

  • Attend regular meetings with Management and client

  • Develop project management practices for team and coach/mentor team members, internal and external to the team

  • Proactively contribute ideas and give timely feedback to the Management Team

  • Submit weekly and monthly reports to the client and Director of Business Operations

  • Disseminate client-specific information in a timely manner

  • Drive a positive and healthy working environment

  • Do any adhoc duties to be assigned by the Director of Business Operations

Requirements
  • Candidate must possess at least a Bachelor's/College Degree

  • At least 3 years' experience in a client-facing role and being responsible for overall relationship development and ownership

  • Positive attitude, pleasing personality, passionate and self-motivated

  • Understand client's needs, participate in solutions development and effectively communicate to clients

  • Good background and experience in Project Management

  • Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts is an advantage

  • Collaborate and motivate internal departments to ensure client needs are met and delivered

  • Demonstrates ability to develop and implement process improvement initiatives

  • Has Excellent written and oral communication skills

  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, and Excel

  • Willing and able to work on a shifting schedule and holiday

  • Must be willing to work in Ortigas and Cubao

  • Can start immediately

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