telecom tier 1 support

4 weeks ago

Pasig, National Capital Region, Philippines AireSpring Full time

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

RESPONSIBILITIES INCLUDE:

- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.

- Work with CLEC's and ILEC's to manager tickets and troubleshoot transport and layer 2 issues.

- Engage and troubleshoot with vendors on hardware and software related issues.

- Manage customer trouble tickets through our ticketing system.

-Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues

- Provide detailed and timely ticket updates

- Experience with network monitoring tools and systems is a plus .

- Experience with SD-WAN technologies (Velo) is a plus

- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience

- Router (Cisco, Adtran, Juniper) experience

- General knowledge of Firewalls, Fortinet and Meraki

Qualifications
  • Position requires a minimum of 2years of previous Manages Service or TelecomSupport job-related experience.
  • 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN& data issues).
  • Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools.
  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Prior experience with Broadband, Fiber & Wireless repair
  • Basic experience with network topology
  • Understanding of Originating and Terminating Call Flows
  • Excellent attention to detail and writing skills with the ability to make clear and concise notes in repair tickets, emails, and internal or external correspondence.
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
  • Testing & troubleshooting CLEC and ILECnetwork
  • LAN/WAN, router, and firewall technologies knowledge
  • Familiar withloopback testing
  • Experience with SD-WAN design and troubleshooting
  • Working knowledge of Traditional TDM networks
Additional Information

Benefits : Medical, SL/VL and Monthly attendance bonus

Dress Code : Smart Casual

#J-18808-Ljbffr

  • IT Support Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines KDCI Full time

    Job SummaryKDCI Outsourcing is looking for a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. This is a hands-on technical support role with a strong focus on networking, cross-platform support, and SaaS administration. You will serve as the first line of escalation for complex technical issues, providing...

  • Technical Network Support Expert

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeSpecialist Full time ₱350,000 - ₱550,000

    Technical Support SpecialistThis is a highly skilled technical support role with a strong focus on networking, cross-platform support, and SaaS administration. The successful candidate will serve as the first line of escalation for complex technical issues, providing advanced support to internal users across various platforms. Deliver Tier 2/3 technical...

  • Enterprise Product Head

    2 weeks ago

    Pasig, National Capital Region, Philippines Michael Page Full time

    Part of the leadership teamOpportunities to lead and innovateAbout Our ClientThe hiring organization is a large organization in the technology and telecoms industry, recognized for its innovative solutions and commitment to delivering high-quality services. The company operates extensively, supporting both individual and enterprise clients.Job...

  • Cloud Product Owner

    2 weeks ago

    Pasig, National Capital Region, Philippines Michael Page Full time

    Growth and training opportunitiesAccess to cutting-edge technologiesAbout Our ClientThe hiring company is a large organization in the technology and telecoms industry, delivering advanced solutions and services to its clients. It is known for its innovative culture and commitment to technological advancement.Job DescriptionDefine and manage the product...

  • Business Development Coordinator 1

    3 weeks ago

    Pasig, National Capital Region, Philippines San Miguel Corp. Full time

    Select how often (in days) to receive an alert:Title: Business Development Coordinator 1San Miguel FoodsLocation:Pasig City (AAC0)Date: Aug 11, 2025Description:- COLLEGE GRADUATE- WITH GOOD INTERPERSONAL SKILLS AND IS ABLE TO COMMUNICATE WELL IN ENGLISH & TAGALOG- GOOD ORGANIZING AND FILING SKILLS- GOOD COMPUTER SKILLS AND KNOWLEDGEABLE IN MICROSOFT EXCEL-...

  • Sales Administrative Specialist 1

    3 weeks ago

    Pasig, National Capital Region, Philippines San Miguel Corporation Full time

    Select how often (in days) to receive an alert:San Miguel CorporationLocation:Pasig City (AAC0)Date: Aug 13, 2025Description:The Sales Administrative Specialist will provide support to ensure smooth operations of SMF Exports Group.The following are tasks/ responsibilities of the Sales Administrative Specialist:1. Provide adminstrative support to the...

  • Cloud Solutions Director

    14 hours ago

    Pasig, National Capital Region, Philippines beBeeCloud Full time ₱45,000 - ₱90,000

    About the Role:The Cloud Solutions Director will be responsible for defining and managing the product roadmap for cloud-based solutions.This includes collaborating with cross-functional teams to ensure successful product launches, gathering and prioritizing product requirements based on market trends and customer feedback, ensuring the scalability and...

  • SAP Support Expert

    2 days ago

    Pasig, National Capital Region, Philippines beBeeResponsibilities Full time ₱900,000 - ₱1,200,000

    Job Description:">We are seeking an experienced SAP Support Specialist to provide functional and technical support for SAP EWM, troubleshooting incidents, service requests, and operational issues.The successful candidate will analyze recurring problems and propose long-term corrective actions, handle incidents in alignment with ITIL processes, ensuring...

  • Business Analyst

    4 weeks ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    Are you passionate about data, eager to make a difference in customer experiences, and looking to grow your career in business analysis? Join our growing team as a Junior Business Analyst with a focus on Customer Experience (CX) and be part of a mission to transform the way our customers engage with us.Why This Role?In this role, you'll be at the forefront...

  • Chief Human Resources Officer

    4 weeks ago

    Pasig, National Capital Region, Philippines Michael Page Full time

    Leadership opportunity in a company with a nation-building missionCompetitive packageAbout Our ClientThe company is a large organization operating in the Technology & Telecoms industry, aiming to expand beyond traditional product offerings for telcos.Job DescriptionDesign and implement people policies and organizational structures aligned with the company's...