Business Systems Analyst

6 days ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

The Client
A leading AI-powered contract lifecycle management platform, trusted by over 1,000 customers. Its proprietary AI engine, blending predictive and generative AI, is specifically designed to optimize legal document workflows, enhance analytics, and minimize risk. Founded in 2015 and headquartered in Boston, it helps businesses streamline contract management with greater efficiency, precision, and strategic value.

The Role
This role is for an outsourced Business Systems Analyst who will act as a bridge between business needs and technology solutions. This individual will be responsible for analyzing, designing, and implementing technology solutions that optimize business processes, improve efficiency, and drive digital transformation across various departments. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of business systems and technology.

Business Analysis & Requirements Gathering

  1. Elicit and document detailed business requirements from stakeholders across different departments (Finance, Sales, Marketing, Operations, etc.) through interviews, workshops, and document analysis.
  2. Skillfully navigate cultural nuances and communication styles to ensure clear understanding and alignment of expectations with international stakeholders.
  3. Analyze and model business processes, identifying pain points, bottlenecks, and opportunities for improvement through technology solutions.
  4. Develop comprehensive user stories, use cases, and functional specifications that clearly define system requirements and desired outcomes.
  5. Collaborate with business stakeholders to prioritize requirements and ensure alignment with strategic objectives.

System Design & Solutioning

  1. Translate business requirements into technical specifications and system design documents that guide the development and implementation of technology solutions.
  2. Evaluate and recommend appropriate software applications, tools, and technologies to meet business needs, considering factors such as functionality, scalability, integration capabilities, and cost-effectiveness.
  3. Collaborate with technical teams (developers, architects, engineers) to design and implement solutions that meet business requirements and adhere to technical standards.

Testing & Quality Assurance

  1. Develop and execute comprehensive test plans to ensure that technology solutions meet functional and non-functional requirements.
  2. Conduct various types of testing, including unit testing, integration testing, system testing, and user acceptance testing (UAT).
  3. Identify and document defects, working with development teams to resolve issues and ensure quality deliverables.

Implementation & Support

  1. Support the deployment and rollout of technology solutions, providing training and guidance to end-users.
  2. Develop and maintain system documentation, including user manuals, training materials, and knowledge base articles.
  3. Provide ongoing support to end-users, troubleshooting issues and resolving technical challenges.

Continuous Improvement

  1. Monitor and analyze the performance of technology solutions, identifying areas for optimization and enhancement.
  2. Proactively identify opportunities to leverage new technologies and methodologies to improve business processes and drive innovation.
  3. Stay abreast of industry best practices and emerging trends in business systems analysis and technology.

Behavioral Expectations

  1. Analytical Thinking & Problem Solving: Demonstrate strong analytical skills, the ability to break down complex problems, and develop effective solutions.
  2. Communication & Collaboration: Communicate effectively with both technical and non-technical audiences, build consensus, and foster collaboration across teams.
  3. Adaptability & Learning Agility: Adapt quickly to changing business needs and technology landscapes, and demonstrate a willingness to learn new skills and technologies.
  4. Ownership & Accountability: Take ownership of assigned tasks and projects, deliver high-quality work, and be accountable for results.
  5. Cultural Sensitivity: Demonstrate respect for cultural differences, adapt communication styles, and build strong working relationships with international stakeholders.

Job Requirements

  • Strong proficiency in the following:
  • Google Workspace (G Suite)
  • Data analytics platforms (Looker → SQL/LookML)
  • Integration Platform as a Service (iPaaS) technology (Workato)
  • CRM (Salesforce)
  • ERP (NetSuite)

Work Schedule:

  • Monday to Friday 10pm-7am PH time

Work Location:

  • Office based (Eastwood, Alabang, SM North, Clark or Cebu)
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