Care Coordinator

The Care Coordination Support Specialist / Patient Carewill provide administrative and patient support to the Care Coordination team to help ensure efficient delivery of patient care services. This role involves assisting with appointment scheduling, patient follow-ups, documentation, and coordination of resources as directed by licensed Care Coordination staff. The position requires strong communication, organization, and interpersonal skills to effectively support patients, families, and healthcare providers.

Key Responsibilities:

• Provide administrative assistance to patients and Care Coordination staff in supporting patient care plans
• Assist in scheduling patient appointments and coordinating care services as directed by Care Managers
• Help connect patients and families with appropriate community resources and healthcare services
• Maintain accurate and detailed progress notes for patient interactions
• Prepare reports and maintain documentation required by the Care Coordination team
• Assign Care Managers to referred patients and assist with initial and follow-up scheduling
• Send written communication to patients and confirm service appointments as needed
• Assist patients with navigating insurance requirements such as prior authorizations and out-of-network waivers
• Escalate clinical concerns or decision-making requirements to Care Managers when necessary

Qualifications:

• Bachelor’s degree in Business, Healthcare, or related field (required)
• At least 1+ year of experience in a community, ambulatory care, or healthcare-based setting (required)
• Experience working with patients, families, and healthcare providers (required)Experience in case management in ambulatory or transition care settings (preferred)Previous experience in healthcare, BPO, or shared services environment (preferred)

Technical Skills:

• Ability to review and synthesize patient care plans and resource requirements to provide quality service
• Experience using Electronic Medical Records (EMR) systems is preferred