Senior Executive-Workforce Management-WFM

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other...

Urgently hiring for one of our direct clients in the Philippines.Job Title: Senior Executive- Workforce Management (RTA/Reporting)Location: Metro ManilaWork Mode: Onsite, Night ShiftJob Responsibilities:• Sending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.• System issue tracking•...

Job description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...

Job DescriptionThe WFM Real Time Analytics is responsible for delivering accurate, data-driven insights to optimize workforce performance, operational efficiency, and service levels. This role focuses on real-time monitoring, understand historical trends & reporting, and predictive analytics to support workforce management (WFM) strategies in a dynamic...

Employment Type: Full-Time EmploymentWork Setup: Hybrid SetupWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: Up to 80,000 PHP/MonthlyPosition OverviewThe Workforce Manager is responsible for the strategic and tactical planning of contact center staffing and resources to ensure service...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Who is WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.Our Products range from a Retail Online platform,...

Role:Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning).Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.FTE and volume management which includes managing peaks and uplifting...

OverviewWorkforce Planner - Operations, Sorting Center, SPX Express (Calamba, Laguna) at SPX Express. Location: Paciano Rizal, Calamba, Laguna.This role focuses on forecasting, capacity planning, scheduling, and real-time monitoring to align with strategic goals.ResponsibilitiesResponsible for ensuring strategic goals are met through forecast modeling,...

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits....