Business Analyst

4 weeks ago

Quezon City, National Capital Region, Philippines Pointwest Full time

Pointwest is looking for aBusiness Analystto join ourHealthcare Business Unit. The role acts as a liaison between clients and the technical team, identifying business needs, proposing solutions, and delivering value through innovation, excellence, and collaboration. If you are passionate about driving change, improving processes, and creating meaningful impact for healthcare clients, this role is for you.

Key Responsibilities

  • Customer & Stakeholder Engagement: Collaborate with clients to understand business needs, lead requirement gathering sessions, and deliver clear documentation and insights.

  • Business Growth: Identify opportunities for service enhancement and support pre-sales activities through analysis and solution recommendations.

  • Process Improvement: Analyze operations, design better workflows, and lead improvement initiatives.

  • People Development: Continuously develop your skills and contribute to mentoring peers and sharing knowledge.

Key Metrics for Success

  • Client satisfaction and quality of deliverables

  • Timely and complete documentation of requirements

  • Identified growth or upsell opportunities

  • Contributions to process improvements and knowledge sharing

Qualifications

  • Bachelor's degree in IT, Business Management, or related field

  • At least5 yearsof experience in business analysis (healthcare domain preferred)

  • Strong communication, analytical, and problem-solving skills

  • Proficiency in creating process models (BPMN/UML)

  • Familiarity with SQL and BI tools (e.g., Tableau, Excel, Data Studio)

  • Experience in healthcare IT and regulatory environments is a plus

Ready to make a difference in healthcare through innovative IT solutions?Apply now and be part of a purpose-driven digital transformation.
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