Episode Experience Owner/ Architect
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Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time
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Job Description
JOB QUALIFICATIONS:
- Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications, digital or fast-paced consumer industries.
- Demonstrate strategic thinking, customer centric mindset and collaboration across multiple business units.
JOB RESPONSIBILITIES:
- Advocate for the customer by ensuring all initiatives align with the customer experience strategy.
- Define and optimize the episode experience by identifying pain points and improvement opportunities.
- Drive cross functional collaboration with product, marketing, IT,network and operations teams to enhance customer experience.
- Leverage insights and data to make informed decisions that improve customer touchpoints.
- Lead process improvements focused on simplification, digitization and journey orchestration across episodes.
Customer Experience Product Management Digital Transformation
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