SQL Process Analyst
7 days ago
The SQL Process Analyst's role is to assist the Data and Analytics (DNA) team in proactively monitoring and handling the day-to-day activities of the team's operational and analytical processes and deliverables.
Principal Accountabilities:
- Timely monitoring of BAU system processes to a checklist
- Regularly review and update the checklist
- Proactively identify potential issues based on established processes
- Record, Monitor and Report the team's KPIs
- Identify and escalate issues to a concerned team member, process owners, SMEs, and other stakeholders.
- Reports to help support business maintenance
- Stakeholder engagement
- Action on other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals.
Critical Challenges and Responsibilities:
- Strong attention to detail at all times.
- Analytical skills to collate and summarise information
- Drive engagement and support from the Management team
- Maintain process quality assurance and KPIs
- Provide analytical insights to the Management.
Minimum Qualifications
Knowledge, Qualifications, and Competencies:
- Basic SQL skills – Running scripts or SQL queries.
- Ability to interpret data and classify events and incidents
- At least 5 years of experience in a similar role is a MUST
Others:
- Excellent attention to detail and punctuality
- Strong understanding of the importance of accuracy and quality
- Ability to cope with change and excellent work ethic
- Confident and able to communicate and engage in conversations with internal customers
- Strong computer, verbal and written communication skills
- Time management and multi-tasking skills, able to work, especially under pressure, in a fast-paced environment
- Develop and maintain process documentation and BAU procedure manual
- Monitor processes on weekends, month ends and limited after-hours
- Ability to work with less supervision as a team player
- Positive attitude, goal-oriented and self-motivated
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