SQL Process Analyst

7 days ago


Manila, National Capital Region, Philippines Colcap Servicing Pty Ltd - Philippine Branch Office Full time

The SQL Process Analyst's role is to assist the Data and Analytics (DNA) team in proactively monitoring and handling the day-to-day activities of the team's operational and analytical processes and deliverables.

Principal Accountabilities:

  • Timely monitoring of BAU system processes to a checklist
  • Regularly review and update the checklist
  • Proactively identify potential issues based on established processes
  • Record, Monitor and Report the team's KPIs
  • Identify and escalate issues to a concerned team member, process owners, SMEs, and other stakeholders.
  • Reports to help support business maintenance
  • Stakeholder engagement
  • Action on other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals.

Critical Challenges and Responsibilities:

  • Strong attention to detail at all times.
  • Analytical skills to collate and summarise information
  • Drive engagement and support from the Management team
  • Maintain process quality assurance and KPIs
  • Provide analytical insights to the Management.

Minimum Qualifications

Knowledge, Qualifications, and Competencies:

  • Basic SQL skills – Running scripts or SQL queries.
  • Ability to interpret data and classify events and incidents
  • At least 5 years of experience in a similar role is a MUST

Others:

  • Excellent attention to detail and punctuality
  • Strong understanding of the importance of accuracy and quality
  • Ability to cope with change and excellent work ethic
  • Confident and able to communicate and engage in conversations with internal customers
  • Strong computer, verbal and written communication skills
  • Time management and multi-tasking skills, able to work, especially under pressure, in a fast-paced environment
  • Develop and maintain process documentation and BAU procedure manual
  • Monitor processes on weekends, month ends and limited after-hours
  • Ability to work with less supervision as a team player
  • Positive attitude, goal-oriented and self-motivated
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