Senior Operations Director, Manila
1 week ago
Responsibilities
- Sound delivery management
- Planning, monitoring & reporting, resource management, quality & risk management, problem & change management
- Provide senior leadership, change management and implementation of organization wide practices, policies and procedures
- Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business Transformation
- Financial Management – managing P&L and attrition
- Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact
- Evaluates and designs economic business relationship and structure with clients and suppliers/vendors
- Client Solutions and Business Development
Skills and Requirements:
- Bachelor's Degree holder preferably with post graduate degree (MBA/MA or equivalent)
- With 15 years' experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projects.
- Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets
- Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues
- Has the ability to work with senior management and work within the political structure of his/her own organization as well as the clients
- Is able to communicate effectively in writing, verbally, and through presentations
- Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positions
- Strong planning abilities (both strategic & tactical)
- Has an understanding of the technology/RPA used in the BPO industry
- Strong negotiation skills
- Strong Business Acumen
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