Senior Vendor Risk Analyst

Overview

Job Description: The Senior Analyst, Vendor Governance reports locally to the Director Vendor Risk in MBPS and works with the Sr Director, Vendor Governance Management in North America. The role is responsible for ensuring effective risk management of the Company's vendors globally, with accountability for driving and monitoring compliance to the Company's Outsourcing and Third-Party Risk Management Policy. As a first line of defense, the Senior Analyst monitors and manages vendor risk, conducts risk assessments, and develops risk mitigation plans for highest or heightened risk vendors. The incumbent contributes to development and delivery of vendor risk management training and provides input to relevant policies, processes and tools, influencing others to assess and monitor vendor risk and follow policy.

Position Responsibilities

• Partner with business units and internal subject matter experts to identify and evaluate risks and risk mitigation strategies for procurement of highest and heightened risk vendors.
• Ensure Pre-Screening Questionnaires and Inherent risk questionnaires are completed in a timely manner and required actions are taken.
• Participate in pre-contract due diligence of highest or heightened risk vendors and assess the impact of risk assessments on vendor evaluation and selection.
• Participate in pre-contract clause review of highest or heightened risk vendors; assess if any mandatory risk clauses are required and take action to address the risk.
• Reassess risks for highest and heightened risk vendors prior to contract renewal.
• Proactively monitor all vendors for emerging risks and provide business partners with visibility.
• Ensure completion and compliance for all activities related to outsourcing regulatory governance.
• Participate in monitoring risk incidents and remediation, including development and execution of corrective action plans and follow-on reporting and monitoring; evaluate and process complaints, appeals and grievances.
• Collaborate with the business to develop disaster recovery and business continuity plans for highest risk vendors.
• Escalate vendor risk issues and compliance problems that are not adequately addressed.
• Support development and execution of a robust communication and training plan to promote awareness and application of outsourcing and third-party risk management policy and best practices.
• Serve as a subject matter expert in interpreting requirements and improving awareness of operational risks from vendor failure or poor performance.
• Engage Information Risk Management and other risk SMEs (Legal, Compliance, Operational Risk Management, Investigative Services and Tax) as applicable for risk assessment and remediation.
• Develop and maintain standard operating procedures (SOPs).
• Stay informed about the latest developments in the vendor risk management field.
• Perform any other job-related instructions, with reasonable accommodation.

Required Qualifications

• 3+ years' experience in vendor management or third-party risk, Operational or Enterprise Risk, Internal Audit, or Corporate Procurement or Contracts.
• 3+ years' experience in vendor management applications, contract lifecycle management applications, and service management tools.
• Must be comfortable supporting Eastern US working hours (8 PM to 5 AM) on a hybrid arrangement in Quezon City.
• Experience in a professional environment.
• Knowledge of risk and control practices, procedures and principles.
• Strong PC skills and proficiency with MS Excel, Word, Access and SharePoint.

Preferred Qualifications

• Strong written and verbal communication skills.
• Demonstrated ability to meet deliverables on time.
• Strong interpersonal skills and service-oriented attitude.
• Exceptional multitasking skills with the ability to make the right decision on competing priorities and deadlines.
• Excellent communication and problem-solving capability.
• Attention to detail, well-organized, innovative and results-driven.
• Self-starter with initiative; exercises good judgment.
• Professional and ethical interaction with customers and vendors.
• Experience with data cleanup projects involving vendor information.
• Familiarity with large-scale company systems, databases and reporting tools.
• Ability to work night shift and flexible with work schedule as business needs require.

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll support you in a flexible environment where well-being and inclusion are prioritized.
• As part of our global team, we'll help you shape the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit the Manulife site: https://www.manulife.com/en/about/our-story.html

Equal Opportunity Employer

Manulife/John Hancock embraces diversity and strives to attract, develop and retain a diverse workforce in an inclusive environment. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on grounds protected by applicable law. A Human Resources representative will assist applicants requesting a reasonable accommodation during the application process; contact recruitment@manulife.com for accommodation requests.

Working Arrangement

Hybrid

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