Key Account Manager

Key Account Manager – Ecom

You're not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

In this role, you will:

Position Summary

• We are looking for a highly driven and experienced Key Account Manager (KAM) to lead, manage, and grow Kimberly-Clark’s business on Ecommerce Platform. This role is responsible for developing long-term strategic partnerships, delivering sales growth, optimizing profitability, and building brand visibility on one of the most important e-commerce platforms in Vietnam.

• The ideal candidate has strong experience in FMCG and/or E-commerce, excellent business acumen, and a proven track record of managing high-growth online channels.

Responsibilities

Account Management & Business Growth

• Own end-to-end P&L for online platform, ensuring revenue, profitability, and market share targets are met.

• Develop annual Joint Business Plans (JBP) with online platform, covering assortment, pricing, traffic, promotions, and branding.

• Drive daily, weekly, and monthly performance management to achieve GMV targets.

• Identify whitespace opportunities, portfolio gaps, and growth initiatives across all Kimberly-Clark categories.

Campaign, Promotion & Media Planning

• Plan and execute key mega campaigns (e.g., 2.2, 3.3, 4.4, 9.9, 11.11, 12.12).

• Optimize media spending, traffic-driving activities, and platform assets (KOLs, livestreams, visibility banners, search ads).

• Collaborate closely with marketing, supply chain, finance, and e-commerce operations teams to deliver flawless execution.

Operational Excellence

• Work with supply chain teams to ensure healthy stock levels, forecast accuracy, and on-time replenishment.

• Track and optimize platform operations such as delivery, return rate, seller rating, and customer experience metrics.

• Analyze sales data, traffic, conversion, and competitor benchmarking to generate insights and quick actions.

Relationship Management

• Build strong partnerships with Shopee category managers and cross-functional platform teams.

• Lead negotiations on terms, visibility packages, co-funding deals, and commercial agreements.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

To succeed in this role, you will need the following qualifications:

Requirements

Must-Have

• 4–5+ years of experience in FMCG and/or E-commerce, preferably managing key accounts or online marketplaces.

• Strong understanding of Shopee ecosystem, e-commerce operations, platform media, and online shopper behavior.

• Proven ability to manage P&L and large promotional budgets.

• Excellent analytical skills with a data-driven mindset.

• Strong negotiation, communication, and relationship-building skills.

• Bachelor’s degree in business, Marketing, or related fields.

Nice-to-Have

• Experience working in mu