Product Manager
3 weeks ago
The Product Manager for an IT & BPO Service Company is responsible for developing and managing digital solutions, automation tools, and service offerings that enhance business process efficiency. This role involves collaborating with cross-functional teams to drive innovation, optimize IT and BPO services, and ensure alignment with customer needs and market trends.
Key Responsibilities:
- Product Strategy & Development
- Define the vision, strategy, and roadmap for IT and BPO service-related products and platforms.
- Identify market trends, customer pain points, and business opportunities to enhance service offerings.
- Develop innovative solutions that integrate IT automation, AI, and analytics into BPO processes.
- Service & Solution Innovation
- Drive the adoption of digital transformation strategies within BPO operations.
- Collaborate with IT and operations teams to develop automation tools, AI-driven chatbots, RPA (Robotic Process Automation), and self-service solutions.
- Ensure seamless integration of IT solutions with BPO workflows to improve efficiency and reduce costs.
- Stakeholder & Client Management
- Gather and analyze requirements from clients, internal stakeholders, and industry experts to enhance service offerings.
- Work closely with sales, marketing, and delivery teams to define service value propositions and go-to-market strategies.
- Serve as the primary point of contact for product-related discussions with clients and executive leadership.
- Product Execution & Lifecycle Management
- Oversee the end-to-end lifecycle of IT and BPO service products, from ideation to development, launch, and continuous improvement.
- Prioritize product features, manage backlogs, and ensure timely delivery of enhancements.
- Monitor product performance using key metrics and drive continuous improvements based on feedback.
- Technology & Process Optimization
- Leverage AI, automation, cloud computing, and data analytics to optimize BPO service delivery.
- Collaborate with IT teams to ensure scalability, security, and efficiency of digital solutions.
- Identify opportunities to implement emerging technologies like AI/ML, blockchain, and process mining for improved service outcomes.
- Risk & Compliance Management
- Ensure that IT and BPO products adhere to industry standards, security policies, and regulatory requirements (GDPR, HIPAA, ISO, etc.).
- Identify and mitigate risks associated with service delivery and product performance.
Required Skills & Qualifications:
- Education & Experience
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 5–10 years of experience in IT product management, BPO operations, or digital transformation projects.
- Experience in managing enterprise IT solutions, automation tools, or SaaS platforms for BPO operations.
- Technical & Business Skills
- Strong understanding of IT service management, business process automation, and AI-driven solutions.
- Knowledge of BPO industry processes, workflows, and customer service operations.
- Experience with Agile methodologies, product management tools (JIRA, Aha, Trello), and cloud-based platforms.
- Ability to analyze business data, customer behavior, and operational performance to drive decision-making.
- Soft Skills
- Excellent leadership, communication, and stakeholder management abilities.
- Strong analytical thinking and problem-solving skills.
- Ability to manage multiple projects in a fast-paced, service-driven environment.
- Preferred Certifications (Optional)
- Certified Scrum Product Owner (CSPO)
- ITIL Foundation Certification
- SAFe Product Owner/Product Manager (POPM)
- Lean Six Sigma Certification
Why Join Us?
- Opportunity to work on cutting-edge IT and BPO solutions.
- Collaborate with global teams and industry-leading clients.
- Drive innovation in digital transformation and business process automation.
Job Types: Full-time, Permanent
Benefits:
- Company Christmas gift
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Application Question(s):
- How many years of relevant experience do you have?
Education:
- Bachelor's (Preferred)
Experience:
- Product management tool: 1 year (Preferred)
- Business process automation: 1 year (Preferred)
- IT service management: 1 year (Preferred)
Work Location: In person
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