Customer Service Representatives

Overview

Angeles City, PH

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking Customer Service Representatives (Research/Survey) with strong communication skills and a customer-first mindset to join our team. In this role, you'll conduct inbound and outbound calls to survey participants, gathering accurate data and insights that will help clients make informed business decisions.

This is a 5-month on-site consultancy contract, with the possibility of renewal based on project needs and performance.

Key Responsibilities

• Conduct outbound calls to survey participants using predefined scripts and questionnaires
• Collect and document participant responses regarding demographics, preferences, purchasing habits, and market insights
• Record, encode, and assess survey data accurately for client reporting
• Explain survey objectives and methods to participants clearly and professionally
• Verify and resolve inconsistencies in responses to ensure data accuracy
• Identify challenges in data collection and escalate issues when necessary
• Build rapport with respondents while maintaining professionalism and customer engagement
• Handle sensitive participant information with discretion and compliance to data protection policies
• Adapt to a flexible schedule (including weekends) based on operational requirements
• Support additional research or project-related tasks as needed

Qualifications

• Call center experience required (customer service or survey-related roles preferred)
• Strong English communication skills (verbal and written) with clear, accent-neutral pronunciation
• Excellent reading comprehension and ability to follow scripts and interpret responses accurately
• Prior survey or market research experience (a plus)
• Strong customer service skills: empathetic, patient, and professional when interacting with participants
• Flexibility to work variable schedules, including weekends, as needed
• High level of reliability, professionalism, and attention to detail

Location and Compliance

• All MCI locations require authorization to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit to background and/or security investigations (up to LEVEL II) with a fingerprint; job offers contingent on results
• Must be willing to submit to drug screening; job offers contingent on results

Compensation and Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Range of health and wellness benefits (details may vary by geography)
• Dental coverage and other health-related perks
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Employee shuttle services, company retreats, and off-site events

Work Environment and Company Information

This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and headset. Occasional movement and lifting up to forty pounds may be required.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications, with a policy of equal opportunity and non-discrimination. MCI may revise this description at any time; it is not an employment contract and either party may terminate employment at any time for any reason.

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