Call Center Agent

3 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

TASQ is looking for bilingual call center agents who are fluent in Arabic and English for immediate on-site positions in Cebu City.

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Work Arrangement: On-Site

Work Schedule: Flexible Shifts

Key Responsibilities:
  1. Answer incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and other related services.
  2. Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
  3. Assist clients with reservations and bookings, ensuring that all details are correct and complete.
  4. Address customer issues and complaints with empathy and efficiency, escalating more complex issues to higher-level support when necessary.
  5. Keep up-to-date with current travel industry trends, regulations, and company policies to assist customers effectively.
  6. Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns after their trips.
  7. Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.
Qualifications:
  1. High school diploma or equivalent; an associate's or bachelor's degree is preferred.
  2. Must be willing to go to Cebu to do the initial and final interview after the prescreening interview and assessment.
  3. Experience in Travel Industry Customer Service is a PLUS.
  4. Strong communication skills in both Arabic and English.
Benefits:
  1. Generous paid time off, including holidays.
  2. HMO health insurance (employee plus one free dependent).
  3. Clear opportunities for career advancement within the company.
  4. Competitive salary package.
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