Team Leader

1 week ago


Pasig, National Capital Region, Philippines WNS Full time

WNS Pasig, National Capital Region, Philippines

Team Leader (Corporate Travel Account)

WNS Pasig, National Capital Region, Philippines

1 week ago Be among the first 25 applicants

  • Must be amenable to work 100% onsite in WNS Eastwood Site.
  • Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and Apollo.
  • Preferred certification in IATA/UFTAA Level – 1.
  • Excellent communication skills, particularly in spoken English.
  • Proficient in Microsoft Office applications, especially PowerPoint and Excel.
  • Strong understanding of IATA rules and regulations, including fare components, manual fare calculation, pricing units, global indicators, and indirect travel limitations.
  • Proficient in operations management with the ability to drive performance and meet client KPIs such as AHT, Agent Error, ASA, Quality Scores across Voice, Chat, Email, and Ticketing Reject Queues.
  • Ability to lead business reviews with clients, presenting key performance insights and improvement strategies.
  • Expertise in structuring teams using Departmental Procedures (DP), Standard Operating Procedures (SOP), and process flows.
  • Skilled in quality tools, conducting Root Cause Analysis (RCA) for recurring issues, and implementing effective action plans.
  • Strong data analysis skills in Excel, capable of identifying root causes and driving corrective actions based on insights.
  • Experience in travel operations, particularly in fare pricing, quality management, and process optimization.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Ability to collaborate with cross-functional teams and effectively communicate with stakeholders.
  • Proven ability to drive performance and process improvements in a fast-paced environment.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting

#J-18808-Ljbffr
  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    2 weeks ago


    Pasig, National Capital Region, Philippines TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    3 weeks ago


    Pasig, National Capital Region, Philippines Humanly (humanly) Full time

    Posted 30+ days agoPasig, Quezon, PhilippinesAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including...

  • Team Leader

    3 weeks ago


    Pasig, National Capital Region, Philippines Humanly (humanly) Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    3 weeks ago


    Pasig, National Capital Region, Philippines ClearSource Full time

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...

  • Team Leader

    1 week ago


    Pasig, National Capital Region, Philippines Datamatics Full time

    Position Overview:The Technical Support Team Leader is responsible for overseeing a team of technical support representatives, ensuring efficient issue resolution, maintaining high customer satisfaction, and improving team performance. This role involves providing guidance, monitoring service quality, handling escalations, and collaborating with other...


  • Pasig, National Capital Region, Philippines ICA Foods Merchants Corporation Full time

    The Convenience Store Team Leader is responsible for managing the day-to-day operations of the convenience store, including supervising staff, ensuring customer satisfaction, and achieving sales targets. This role involves maintaining inventory levels, implementing store policies and procedures, and fostering a positive work environment. The team leader also...


  • Pasig, National Capital Region, Philippines IWANTCLEAN INC. Full time

    Team Leader Job Qualifications:Proven experience in a leadership roleStrong communication and interpersonal skillsAbility to motivate and manage a team effectivelyProblem-solving and decision-making abilitiesTime management and organizational skillsExperience in [industry-specific knowledge, if applicable]Proficiency in [relevant software or tools]Ability to...

  • Audit Team Leader

    2 days ago


    Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    At weSource Management Consultancy Firm, we are seeking a highly skilled Audit Team Leader to join our team. As an Audit Team Leader, you will be responsible for overseeing the audit process and ensuring that all work is completed to the highest standards.About the JobThis role involves managing a team of auditors and coordinating the execution of audit...


  • Pasig, National Capital Region, Philippines Minacs Full time

    Apply NowJob Title: Sr. Team Leader, OperationsJob Description:The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability of both...

  • Team Leader

    4 days ago


    Pasig, National Capital Region, Philippines Maersk Group Full time

    Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous...


  • Pasig, National Capital Region, Philippines Minacs Full time

    Job TitleDeliver exceptional results as a team leader in our dynamic and fast-paced call center environment.This role is responsible for the day-to-day supervision of a group of call center associates, ensuring they meet performance metrics and deliver excellent customer service.


  • Pasig, National Capital Region, Philippines Humanly (humanly) Full time

    About TaskUs:TaskUs is a cutting-edge provider of digital services and customer experience solutions, empowering fast-growing technology companies to deliver exceptional brand experiences.We operate a global network of teams across multiple locations, serving clients in rapidly evolving sectors like social media, e-commerce, gaming, streaming media, food...


  • Pasig, National Capital Region, Philippines Insight Technology Full time

    Select how often (in days) to receive an alert:Pasig, PHRequisition Number: 100227Accounts Payable Team LeaderLocation: This is a hybrid opportunity in Ortigas Center, Pasig City area.Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and...


  • Pasig, National Capital Region, Philippines TPG Telecom Full time

    HIRING - Network Engineer L2, Labor Relations Specialist (HR)Job Description:Lead and develop the team of application support analystsManage a large team with different scopes and able to distribute different tickets to specific groupsGenerate reports on tasks and issue trendsManage incident resolution and escalation of application issuesReview permanent...

  • Team Leader

    4 weeks ago


    Pasig, National Capital Region, Philippines RecruiterPH Full time

    Skills: Excellent written and oral communication skills Working knowledge of Excel and other Microsoft tools Experience in handling team of 40ppl Graduate from any stream Willing to work in any shift. ExperienceMinimum 4 years' experience US calling process.Job ResponsibilitiesDistribution of Workload to team membersHelping the team in...

  • Team Leader

    4 weeks ago


    Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Skills: Excellent written and oral communication skills Working knowledge of Excel and other Microsoft tools Experience in handling team of 40ppl Graduate from any stream Willing to work in any shift.Requirements:Minimum 4 years' experience US calling process.With RCM ExperienceCan start immediatelyJob Responsibilities:Distribution of Workload...

  • Team Leader

    2 days ago


    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is in search of an Account Receivable Team Lead to work at the Pasig office. The initial screening interview will be conducted via phone.Requirements:- Graduate of a 4-year course- Minimum of 1 year as a Supervisor for Business Process Outsourcing (BPO) Healthcare Accounts in the United States- At least 1 year of experience as a team lead in Accounts...


  • Pasig, National Capital Region, Philippines Minacs Full time

    2025 Delivery Operations GVPAD – Team LeaderApply NowJob Title: 2025 Delivery Operations GVPAD – Team LeaderJob Description: This job posting is for the Team Leader opening in Alabang for Telco Sales. Only profiles with Sales background and amenable to work in Alabang will be processed.Essential Functions/Core ResponsibilitiesResponsible for the...

  • Team Leader

    4 weeks ago


    Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications:- Bachelors degree of any course- At least 2 years of Team Lead experience in a BPO setup- Must have blended account experience (Voice and Non Voice)- Must have sales background experience- Amenable to work onsite in Pasig and/or Taguig on a shifting schedule- Competitive salary awaits you