Service Delivery Manager

3 weeks ago


Dipolog City, Zamboanga Peninsula, Philippines Michael Page Full time
  • Be part of a pioneering in a fast growing technology driven company
  • Competitive allowances and benefits

About Our Client

This opportunity is with a large organization operating in the technology sector. The company is known for its robust presence and commitment to delivering high-quality solutions, leveraging advanced technologies to support its clients' needs.

Job Description

  • Manage the end-to-end delivery of technology services to meet client expectations and service level agreements.
  • Oversee team performance to ensure efficient operations and adherence to project timelines.
  • Collaborate with internal and external stakeholders to optimize service delivery processes.
  • Identify areas for process improvement and implement innovative solutions to enhance efficiency.
  • Monitor key performance indicators and ensure alignment with organizational goals.
  • Provide strategic insights and recommendations to improve client satisfaction and service quality.
  • Lead incident management efforts, ensuring timely resolution and communication with clients.
  • Ensure compliance with industry standards, policies, and regulatory requirements.

The Successful Applicant

A successful Service Delivery Manager should have:

  • A solid educational background in technology, business, or a related field.
  • Proven experience in managing service delivery within the Digital and Enterprise Applications Space in Insurance and healthcare.
  • Strong leadership and decision-making skills to manage teams and projects effectively.
  • Excellent communication and stakeholder management abilities.
  • Knowledge of industry-specific technologies and tools.
  • An analytical mindset with a focus on continuous improvement and client satisfaction.

What's on Offer

  • Permanent position in a stable and well-established organization.
  • A professional environment that encourages growth and innovation.
  • Comprehensive support for career development and skill enhancement.
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