Front Office Associate

2 days ago

Palawan, Isabela, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full-time ₱223,200 - ₱312,480 Contract

Responsibilities and Duties

  • Responsibilities and Duties: Greet guests, manage reservations, handle check-ins/outs, and address customer inquiries.
  • Handle reservations, inquiries, and billing accurately.
  • Provide information about hotel amenities and local attractions.
  • Assist in resolving guest complaints and requests efficiently.
  • Maintain a clean and organized front desk area.
  • Coordinate with housekeeping and maintenance for guest needs.

Qualifications

  • Education: Bachelor's degree in hospitality management or related field.
  • Experience Level: Less than 1 year of experience in a hotel or customer service role.
  • Skills and Competencies: Proficient in English, strong interpersonal and communication skills, and expertise in Customer Relationship Management.
  • Working Conditions: Fast-paced environment, requires flexibility to work weekends and holidays.
  • Qualities and Traits: Friendly, detail-oriented, and able to manage stress effectively.