Payment Operations Reports Analyst

7 days ago


Manila, National Capital Region, Philippines TENERITY PHILIPPINES CORP. Full time

About The Role:

The main part of the role sees you responsible for the tracking, monitoring and analysing of all pre & post billing activities and associated data, ensuring any unexpected behaviour is flagged promptly to your Manager. This includes some manual processes and transactions around dispute management. On occasions you will use your basic SQL skills to extract data to be able to respond to queries from within the team and from stakeholders across the business.

Job Responsibilities:

1. Monitoring & Tracking - Dispute & Dispute Mitigation Processes (daily, weekly & monthly)
  • Using the existing suite of dashboards and reports (Quicksight, SAS & Cognos) you will perform detailed analysis of all pre & post billing activities to identify any peaks, troughs or failures.

This will require building up detailed knowledge of all aspects of dispute management and mitigation:

  • Fraud
  • Chargebacks
  • Rapid Dispute Resolution
  • VISA Compelling Evidence
  • VISA/Mastercard Account Updater
  • Accuity
  • Ethoca
  • Present your findings to clearly show where issues have arisen and quantify the impact of those issues (members and revenue) to VP Level (using a variety of mediums eg: Excel, PowerPoint).
2. Support Processes

Complete all of the following manual tasks within their individual SLAs:

  • Action/process and track Pre-Arbitrations and manual Ethoca (fraud) alerts.
  • Manage the Ethoca Previously Cancelled Claim Process and keep line management appraised of refund values.
  • Create and run structured query language (SQL) across multiple databases and extract data to enable you to respond to ad hoc queries from within the team or from key stakeholders.
  • Maintain up-to-date playbooks for all processes.
  • Provide cover when the Web loyalty Analyst is absent.
3. KPIs (Key Performance Indicator) & Senior Management Reporting (weekly & monthly)
  • Collate accurate weekly and monthly reports for the VP & CEO around Fraud, Compelling Evidence & 3DS.
  • Build and deliver accurate & informative monthly Key Performance Indicator data to the Payment Operations Manager & Director. It must be delivered by the 10th of each month (for presentation to VP/CEO level) – covering all elements of:
  • Payment Processing
  • Dispute Management
4. Create and Maintain Payment Operations Reporting Suite
  • Collaborate with colleagues to work on requirements to improve existing reports and dashboards as well as create new ones to support Payment Operations.
  • Create and run structured query language (SQL) across multiple databases and extract data.
  • Using the accurate data that you have extracted, create meaningful reports and interactive dashboards.

Qualifications:

  • Educated to GCSE level in Mathematics & English.
  • Minimum 2 years' experience of data analysis across multiple business processes and reports (required).
  • Proven ability to extract data from multiple databases using structured query language (SQL) and use the data to create reports to highlight trends.
  • Minimum 1 years' experience of creating interactive dashboards through tools such as Quicksight or SAS (preferred).
  • Knowledge of credit/debit card and bank processing within EU, UK, LATAM & US.
  • Basic knowledge of VISA & Mastercard Dispute Monitoring Programs / Ratios.
  • A self-starter, with the ability to deliver high-quality work, and adapt to new challenges.
  • Able to efficiently manage own workload, under pressure and where priorities can change at short notice.
  • Proven delivery under pressure.
  • Literate and numerate with strong (written and oral) communications skills.
  • Excellent commercial awareness.
  • An eye for detail and right-first-time accuracy.
  • Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners.
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

    Job Posting: Senior Payment Operation Analyst:Shift: EST Time ZonePosition Type: Full-time - Remote12 Paid Time Off (PTO) days available after 3 months, with no additional benefitsQUALIFICATIONS• 5+ years of experience as a Supervisor or Manager in Operations specializing in Finance / Accounting• Should have prior experience in handling payment disputes...

  • Payments Analyst

    4 days ago


    Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    The Payments Analyst is responsible for ensuring the timely and accurate processing of payments, managing transaction workflows, and resolving payment-related issues. This role requires a strong understanding of payment processing systems, banking operations, and financial regulations. The Payments Analyst will collaborate with internal teams and external...


  • Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

    Job Posting: Senior Payment Operation Analyst:Shift: EST Time ZonePosition Type: Full-time - Remote12 Paid Time Off (PTO) days available after 3 months, with no additional benefitsQUALIFICATIONS• 5+ years of experience as a Supervisor or Manager in Operations specializing in Finance / Accounting• Should have prior experience in handling payment disputes...


  • Manila, National Capital Region, Philippines Skybridge Payment Inc. Full time

    Job ResponsibilitiesIssue Resolution: Investigate, analyze, and resolve technical issues related to payment and disbursement systems, bills payment collection, and reconciliation processes.Liaison Role: Act as a liaison between internal teams and IT to quickly escalate and resolve critical system outages.Knowledge Management: Maintain in-depth knowledge of...


  • Manila, National Capital Region, Philippines ACCA Careers Full time

    What You Will DoAs an AP Payments Analyst, your primary responsibility will be to ensure accurate and timely payment processing for countries serviced by Enterprise Business Solutions. This will involve working closely with our EBS Operational Lead and collaborating with multiple stakeholders across various teams.You will be responsible for generating and...


  • Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

    Job Posting: Senior Payment Operation Analyst:Shift: EST Time ZonePosition Type: Full-time - Remote12 Paid Time Off (PTO) days available after 3 months, with no additional benefitsQUALIFICATIONS• 5+ years of experience as a Supervisor or Manager in Operations specializing in Finance / Accounting• Should have prior experience in handling payment disputes...


  • Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

    Job Overview">The Senior Payment Operations Analyst will be responsible for handling day-to-day payment operations tasks, including escalation emails and texts, as well as making outbound calls to resolve payment and billing issues.Key Responsibilities">Responsible for handling payment disputes and fraudulent transactionsHandles refunds and other billing...


  • Manila, National Capital Region, Philippines ACCA Careers Full time

    DescriptionKenvue is currently recruiting for:AP Payments AnalystThis role will be part of the Enterprise Business Solutions (EBS) organization in the procurement pillar. The EBS organization provides best-in-class, cost-effective financial, compliance, procurement, and enablement solutions to our Operating Companies around the world.This position reports...

  • Payments Analyst

    1 week ago


    Manila, National Capital Region, Philippines ING Full time

    Payments Officer – Processing & InvestigationsBackground on what ING is about (Generic ING background):ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most...


  • Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

    Company Overview">Reliable Proficiency Search Employment Services is a professional organization dedicated to providing top-notch services to its clients. We are committed to delivering exceptional results while fostering a culture of innovation and excellence.Job Description">The Senior Payment Operations Analyst plays a vital role in our team, ensuring...


  • Manila, National Capital Region, Philippines Avaloq Full time

    Avaloq is a Swiss-based company that provides wealth management technology and services to financial institutions around the world. As an Operational Reporting Analyst, you will be responsible for creating, maintaining, and improving Power BI reports to support various stakeholders with data visualization and insights.Key Responsibilities:Develop and...


  • Manila, National Capital Region, Philippines Merck Gruppe Full time

    Job SummaryWe are seeking an experienced Payment Operations Director to lead our team of payment processing specialists. As a key member of our organization, you will be responsible for ensuring accurate, timely, and secure transaction processing.Your Key Responsibilities:Supervise, mentor, and develop a team of payment processing specialists to optimize...


  • Manila, National Capital Region, Philippines Millennium Energy Inc Full time

    Role OverviewWe are seeking a highly skilled Finance Analyst to join our team at Millennium Energy Inc.Key Responsibilities:Process Payments: Effectively manage payment processing for suppliers, ensuring timely and accurate payments.Invoice Validation: Verify the accuracy and completeness of invoices, including supporting documents.Reporting and Monitoring:...


  • Manila, National Capital Region, Philippines Skybridge Payment Inc. Full time

    About the RoleWe are looking for a talented Financial Operations Director to join our team at Skybridge Payment Inc.As a key member of our finance department, you will be responsible for leading the development and implementation of financial strategies, managing financial planning and analysis, and overseeing financial reporting.You will also work closely...


  • Manila, National Capital Region, Philippines RealPage, Inc. Full time

    As a Payments Compliance Specialist, you will work closely with a team of analysts, the Compliance Manager, and a Third-Party Payments Processor. This position assists in the day-to-day support of Monitoring Transaction control processes and works to identify and assess various transaction-related risks throughout the assigned business lines.PRIMARY...

  • Reports Analyst

    4 days ago


    Manila, National Capital Region, Philippines NV GROUP HOLDINGS PTY LIMITED Full time

    NV Group is looking for skilled Reports Analyst who will play a critical role in shaping our data-driven insights and decision-making processes.Company Overview:NV Group (BPO Company) is a Financial & Legal Services Group with offices in Pasig, Manila, Sydney & Melbourne, Australia and Auckland, New Zealand. NV Group offers credit management, debt collection...


  • Manila, National Capital Region, Philippines Neksjob Full time

    A Cash Operations Analyst is responsible for overseeing and managing cash transactions, ensuring accurate financial reporting, and maintaining operational efficiency in cash management processes. They work closely with finance, treasury, and accounting teams to reconcile cash balances, analyze cash flow, and optimize liquidity. The role also involves...


  • Manila, National Capital Region, Philippines ACCA Careers Full time

    Key AccountabilitiesAccurate and On-Time Payment Processing:Manage the generation and review of payment batch/runs, ensuring accuracy and timelinessProcess payment files, verify payment files, and reconcile payment batches and reportsWork with banks and end-users, third-party vendors, and suppliers on payment discrepanciesCompliant Payment Processing:Perform...

  • Reporting Analyst

    8 hours ago


    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Job Description:We are seeking a skilled Reporting Analyst to join our team at Security Bank Corporation. As a Reporting Analyst, you will be responsible for generating and distributing accurate and timely reports to support business decision-making. Your key responsibilities will include gathering and analyzing data, preparing reports, and identifying areas...


  • Manila, National Capital Region, Philippines Neksjob Corporation Full time

    We are looking for a Cash Operations Analyst to oversee and manage cash transactions, ensure accurate financial reporting, and maintain operational efficiency in cash management processes. The ideal candidate will collaborate with finance, treasury, and accounting teams to reconcile cash balances, analyze cash flow, and optimize liquidity while ensuring...