Event Management Analyst

4 days ago

Morong, Philippines InfoHedge Technologies LLC Full time
Overview

MUST WORK BELOW SHIFT Wed - Fri and every other Sat, 7am-8pm, EST

About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE

Position Overview

This position offers you the opportunity to join our rapidly growing organization. We are looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.

As an event management analyst, you should have a solid understanding of customer service and a problem-solving attitude. In this role, the ideal candidate will be working with the Event Management Engineer and team to assist in the triage and solving of technical issues generated by Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.

Primary Responsibilities
  • Rapid response and initial triage of events generated from Thrive's monitoring platforms
  • Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
  • Assessment of event impact related to business criticality
  • Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
  • Continually follow best practices through the entire technical support process
  • Escalation to event management engineer post triage for continued troubleshooting and resolution
  • Ability to adjust priorities and balance responsibilities in a fast-paced environment
  • Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
  • Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
  • Other duties as required
Qualifications
  • Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
  • 1 - 2 years of call center or managed services experience preferred
  • Technical subject matter expert on MSP products as they relate to Thrive's service catalog
  • Strong written and verbal communication skills
  • Attention to detail and focus on adherence to SOP

#J-18808-Ljbffr

  • Event Management Analyst

    5 days ago

    Morong, Philippines InfoHedge Technologies LLC Full time

    ScheduleMUST WORK BELOW SHIFT - Wed - Fri and every other Sat, 7am-8pm, ESTAbout ThriveThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand...

  • Event Management Analyst

    2 days ago

    Morong, Philippines Thrive Full time

    OverviewMUST WORK BELOW SHIFT - Wed - Fri and every other Sat, 7am-8pm, ESTThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst...

  • Event Management Expert

    3 days ago

    Morong, Philippines beBeeTechnical Full time ₱400,000 - ₱600,000

    Job OverviewThe role of Event Management Analyst plays a vital part in our operations, working closely with technical teams to ensure seamless client support and satisfaction. The ideal candidate should possess excellent customer service skills, a problem-solving mindset, and a solid understanding of customer-centric approaches.

  • Incident Response Analyst

    2 weeks ago

    Morong, Philippines Storagepipe, a THRIVE Company Full time

    About ThriveThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't...

  • Incident Response Analyst

    2 weeks ago

    Morong, Philippines Thrive Full time

    About UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view...

  • Fraud Analyst

    2 weeks ago

    Morong, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Business Systems Analyst

    2 weeks ago

    Morong, Philippines Ventra Health Full time

    OverviewVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions...

  • Cybersecurity Operations Specialist

    5 days ago

    Morong, Philippines beBeeCybersecurity Full time ₱3,200,000 - ₱4,500,000

    Job DescriptionWe are seeking a talented cybersecurity professional to join our team as a Security Operations Center (SOC) Analyst.The ideal candidate will have a passion for information security and experience with monitoring and responding to cybersecurity incidents.The SOC Analyst will be responsible for continuously monitoring and improving our...

  • Highly Skilled Cloud Infrastructure Manager Wanted

    2 weeks ago

    Morong, Philippines beBeeCloud Full time ₱900,000 - ₱1,200,000

    About the JobWe are seeking a highly skilled Google Cloud Platform administrator to join our dynamic team. This role is crucial for managing and optimizing our cloud infrastructure, ensuring high performance and reliability of our data operations.The ideal candidate will have experience with cloud infrastructure management and deployment, including compute,...

  • Payroll Data Analyst

    2 weeks ago

    Morong, Philippines IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...