Associate Software Support Specialist

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About NCR Atleos: NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

You are a curious and driven individual with a passion for technology and problem-solving. You thrive in dynamic environments, enjoy tackling technical challenges, and are eager to learn and grow. You believe every issue has a solution and are motivated by the opportunity to make a meaningful impact through your work.

As an Associate Software Support Specialist, you will be part of our global Level 2 and Level 3 Software Support team. This entry-level role is ideal for individuals looking to launch a career in software support and technology services. You will work closely with customers, internal teams, and technical experts to diagnose issues, identify bugs, provide configuration assistance, and ensure optimal product usage. Comprehensive training and mentorship will be provided to help you become proficient in NCR Atleos' proprietary software solutions.

• Product Knowledge & Support
• Develop foundational knowledge of NCR Atleos' software products and services.
• Provide first-line support for common product issues and configurations.
• Investigate and resolve technical issues with guidance from senior team members.
• Understand and explain basic product functionalities and features.
  • Troubleshooting & Issue Resolution
  • Collect and analyze technical data to identify root causes of issues.
  • Formulate and test hypotheses to validate solutions.
  • Recreate customer-reported issues in test environments with minimal assistance.
  • Apply basic troubleshooting tools and techniques effectively.
    • Process & Communication
    • Adhere to established incident management processes and service level agreements (SLAs).
    • Maintain clear and timely communication with customers regarding issue status and resolution.
    • Document findings and contribute to the internal knowledge base.
      • Collaboration & Teamwork
      • Work closely with peers and cross-functional teams to resolve technical problems.
      • Participate in team meetings, knowledge-sharing sessions, and collaborative projects.
      • Follow communication protocols when escalating issues or coordinating with other departments.
      Technical Qualifications
      • Proficiency in Web Applications (Java), Tomcat, and Web Services (SOAP/REST)
      • Strong understanding of relational databases and data structures
      • Ability to write and troubleshoot SQL queries
      • Experience with Microsoft Windows operating systems
      • Familiarity with Linux OS and basic command-line operations
      • Understanding of client/server architecture and networking protocols
      • Basic knowledge of cloud platforms such as AWS and Microsoft Azure
      • Exposure to audio/video technologies and solutions
      • Experience or familiarity with ATM/ITM systems is a plus
      Basic Qualifications
      • Educational qualifications in any recognized discipline
      • Proficiency in English (written and spoken)
      Additional Skills & Attributes
      • Excellent verbal and written communication skills
      • Strong analytical and problem-solving abilities
      • High attention to detail and commitment to quality
      • Ability to work independently and as part of a team
      • Positive, proactive attitude with a willingness to learn
      • Capable of multitasking and managing time effectively
      • Demonstrates tact, diplomacy, and professionalism
      • Comfortable working in a fast-paced, evolving environment
      • Flexible with work hours to support global operations

Offers of employment are conditional upon passage of screening criteria applicable to the job.

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.