Operations Director

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Sector: Construction and Building Services

Role: Director

Contract Type: Permanent

Hours: Full Time

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well.
• Client focus - Deliver on our promise.
• Integrity - Always do the right thing.
• Create opportunity - for our people to excel.

Senior leader and a key member of the HR and engine SLT groups. Leads HR business partnering to support engine colleagues and operations globally.

Provides strategic business partnering to leaders, supporting the engine with advice and challenge, developing operational and people plans which support delivery of the business priorities.

You'll be responsible for:

• Leads business partner team within the engine, ensures the provision of strategic and data driven business partnering service, which equips the team to support a high-performance culture.
• Provides a blend of challenge, support, and space to optimize performance of individuals and the team.
• Drives engagement, advocacy and role satisfaction within the team, to build a high performing team.
• Acts as the conscience of the engine, holding a mirror up to the business at all levels and challenging behaviors, ensuring there is constructive tension and push towards our values.
• Accountable for O and P plans within the engine or regional hubs which is aligned to the engine/region strategy, which is colleague centric and aligns to the strategic priorities.
• Applies business and client focused approach, demonstrating the commitment and resilience to deliver results that create business value.
• Works closely with all COE's within the people team, building trusted and effective partnerships, influencing key decisions impacting colleagues.
• Leads on effective talent management for engine or regional hubs, ensuring a pipeline for succession into critical and leadership roles.
• Business partners to client groups leading HR into business decision making and plans for the business unit(s).
• Partners leaders on driving change, organizational development and risk analysis. Uses data and insights to improve business performance, specifically; absence, attrition, exit data, engagement, talent mobility and inclusion and diversity representation.
• Partners leaders and the talent acquisition team to lead on strategic workforce planning and resource management.
• Ensures organizational design is optimized, capitalizing on opportunities to transform ways of working and driving business performance by increasing efficiency and effectiveness.
• Works closely with the reward team, leading the annual reward review and alignment to the career framework for business unit(s).
• Drives business unit leaders to lead on performance improvement and poor conduct through the disciplinary and grievance policy, seeking support from the employee relations team where appropriate.
• Leads on career growth for employees through effective talent management and development, working closely with the talent, development and inclusion team.
• Champions business leaders to lead on the implementation of effective engagement and retention plans, aligned to the Company purpose, values and behaviors.
• Leads on HR projects, as required by the engine HR Lead or CPO.

You'll also have:

• Chartered CIPD or MCIPP (or equivalent).
• Experience of taking ownership for respective HR service delivery of hubs, portfolio of BUs, or engine.
• Experience working in a matrix structure.
• Network widely both internally and externally to ensure up to date knowledge of the latest thinking in both business, mobility and people practices.
• Acknowledged as an HR Leader, able to apply advanced level professional HR skills to solve problems without precedent or structure, and manage programs of activity that include the formulation of strategies.
• A depth of understanding of the employee lifecycle, the diverse needs at specific stages and people policies, which is used to develop and deliver a people agenda and contribute at a strategic level.
• Demonstrates expert professional skills and knowledge in: developing people plans and strategies, attracting, recruiting and onboarding talent. assessing and building capability, identifying, developing and managing talent., reward and recognition, managing change.
• Demonstrates an advanced level of professional skills and knowledge in workforce planning, delivering the employee experience and building an inclusive culture, employment policy, regulation and law, and organizational design.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organization.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role.

Apply now for a confidential discussion.

CompanyIf you can bring a different perspective to help us shape the cities of tomorrow, take a look at the opportunities we have to join us.Fortune favours the brave - and so do we

At Mace we empower our people to be collaborative, curious and embrace their entrepreneurial spirits. We aim to attract the best and brightest people, whatever their background, to bring new perspectives to some of the most challenging and inspiring projects around the world.

You might be part of our healthcare team delivering critical hospital care units, or our education team creating schools to inspire our future leaders. You could be a graduate working on the world's tallest building, or be managing the construction of world-leading cultural landmarks. Whatever your passion, we have an opportunity that will bring out the best in you.

At Mace we want you to feel comfortable from day 1, so for any questions about a career at Mace, including application advice, please contact paul.deaville@macegroup.com for a confidential chat.Our clients say that it's our people that make the difference

Our people think harder, do better and go further. Every day at Mace is an opportunity to think and do things differently. We were founded more than 30 years ago, and every day our entrepreneurial culture plays a huge role in our success. We exist to seek out the world's most interesting projects that challenge and excite us.

We want our employees to thrive and achieve their highest potential. We are passionate about creating an environment that provides opportunities for the most stimulating and fulfilling careers. We encourage innovation and welcome new perspectives by attracting and developing people with diverse talent who inspire our thinking, challenge our solutions and enhance our culture.

At Mace you can deepen your knowledge, expand your skills, see the world and get to work with both inspiring colleagues and influential clients – whatever your passion, we have an opportunity that will bring out the best in you.

Reward and recognition

We invest in our people and provide a strong benefits package, which in the UK includes:

• 22 days of holiday, plus two 'Mace Days' to support work-life balance, bank holidays and December holiday shut down
• Contributory pension scheme
• Life assurance
• Highly competitive maternity and paternity package
• Reimbursement of professional subscriptions and membership fees
• Season ticket loan
• Annual health screening
• Private medical insurance
• Sponsorship of education schemes (on approval)
• Continuous on the job training and development
• Cycle to work scheme
• Our international benefit packages are comparable. Please contact our recruitment team for more information.

We know that many parents can face challenges when balancing the demands of work and their home lives. At Mace, we fully support our people when they choose to balance their career with family life. We offer enhanced family leave, as well as options for flexible working and alternative working patterns to support and improve the work-life balance of our employees.

Our performance management and appraisal approach is based on ability and talent. Top performers are recognised for both their contribution to projects and their broader contribution to the business.

At Mace we appreciate the differences that everyone brings to work and we recognise the importance of people being free to be themselves.

Regardless of age, sex, marital status, sexual orientation, disability, race, colour, nationality, ethnic or national origin, religion, or affiliation to any political party, we embrace diversity and believe in creating an inclusive environment where every Mace person is treated equally, fairly and with respect.

We are proud partners of Stonewall's global diversity champions programme that ensures all LGBT+ staff are accepted without exception at Mace.

Mace's corporate purpose statement is 'Redefining the boundaries of ambition'.

Support for disabled employees is provided by:

Our recruitment and HR Teams have undertaken disability awareness training and are eager to provide an inclusive and accessibility experience to job applicants and new colleagues.

Enabled at Mace – employee network. Its aims are to support its members and, to "to raise awareness and remove barriers around disability, neurodiversity and other impairments" to support their aim to create an inclusive and diverse workplace for everyone.

Disability Confident – We are using the requirements of the government scheme to create an inclusive environment for disabled job applicants and existing colleagues.

Clear Assured – an externally verified accreditation around equality, diversity and inclusion practice across our business, driving improvements to our policies, processes and practices.

Recite Me – an assistive technology tool that provides access support to all employees. It is located on our intranet site, our website and job vacancy platform.

Mace are member of the Business Disability Forum, giving access to a wide range of resources and information. Our line managers have access to their confidential support line.

Silver Clear Assured Award

ridi - Recruitment Industry Disability Initiative Awards 2021 - Highly Commended Category

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