Senior LMS Administrator

5 days ago

Pasig, National Capital Region, Philippines TaskUs Full time

Senior LMS Administrator | Remote

Senior LMS Administrator | Remote

Apply locations Pasig, NCR, Philippines - Remote

time type Full time

posted on Posted 2 Days Ago

time left to apply End Date: April 12, 2025 (27 days left to apply)

job requisition id R_2503_3840

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

What does a Senior LMS Administrator do? Think of yourself as someone who will manage the LMS user experience. You will generate reports and maintain the compliance dashboard while connecting and helping users who have LMS issues.

As a Senior LMS Administrator, you will be responsible for the overall LMS user experience, ensuring that the LMS is kept up-to-date. You will do alpha and beta testing and provide feedback to the media developers. You will ensure that the roster is current and deactivate separated employees as needed. You will set up the course structure in Moodle, enabling all required features. You will provide analysis, insights, and recommendations based on the reports generated. You will coordinate with the required departments to help increase compliance. You will monitor LMS enrollments, create and assign LMS courses, and upload course content. You will configure, maintain, and continuously improve LMS tools, dashboards, and plugins. You will maintain the course structure of the LMS. You will interact with developers, stakeholders, and learners to analyze, troubleshoot, and respond to any LMS-related issues while following TaskUs' communication guidelines. You will manage roster competencies and badges and lead the effort to identify, troubleshoot, and resolve LMS-related system issues and challenges. You will also generate compliance reports regularly and create and maintain user-friendly dashboards for compliance and LMS issues.

Do you have what it takes to become a Senior LMS Administrator?

We need someone with a degree focused on L&D systems, Computer Science, or any related field of study. You should have experience generating reports using Microsoft Excel/Google Sheets and at least 1-2 years of customer service or technical support experience. Experience managing a Learning Management System is a significant advantage.

We need someone who demonstrates the ability to handle a large number of technical tasks and LMS functionality issues effectively. Excellent verbal and written communication and presentation skills are essential. You must be focused on customer satisfaction and be an expert in managing a learning management system (preferably Moodle LMS). A strong interest in working in training and the human resources field is required. You should be able to work independently and as part of a team, gather information, document conclusions, and develop recommendations. Strong organizational and problem-solving skills are necessary. Proficiency with G-Suite Applications or Microsoft Office Apps is required. Attention to detail in reviewing data and project management skills are crucial. Knowledge of HTML, Javascript, and CSS is a plus. Technology literacy is essential to work with new software (e.g., media authoring tools, office suite, and other web apps). Familiarity with learning theories and methodologies is also a significant advantage.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

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