FIELD ENGINEER

4 weeks ago

Taguig, National Capital Region, Philippines Metrobank Full time

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Job Summary:

The position reports to his designated Section Head (Head Office, Metro Manila Luzon, Visayas or Mindanao) and is responsible for the timely installation, setup, configuration, maintenance, troubleshooting, and replacement (where needed) of endpoint infrastructure (desktops, laptops, printers, scanners, monitors), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply, ATM and CAM). Also responsible for the timely assistance/support to clients (branch and business units' users), system rollout, and deployment of endpoint software installation will be required, e.g. anti-virus, endpoint/server programs and updates, etc.

Duties and Responsibilities:

  • Performs installation, setup, configuration, maintenance, troubleshooting, and replacement (where needed) of endpoint infrastructure (desktops, laptops, desktop printers, scanners, monitors) and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply-portable UPS, ATM and CAM).
  • Performs timely assigned system implementations, rollout, and deployment of endpoint software where physical onsite or remote installation is required, e.g. anti-virus, endpoint and server programs, etc.
  • Inspects and verifies the readiness of new Bank locations for installation of endpoint infrastructure.
  • Provides phone, service ticketing, chat, remote and/or onsite support and assistance in checking IT concerns/issues of the branch and business units.
  • Reports common causes of IT equipment malfunction and failure, and recommends appropriate preventive measures.
  • Performs testing and evaluation of new endpoint infrastructure, e.g. desktops, laptops and printers, monitors, scanners, etc. and reports on testing results.
  • Accurately updates ITG's records in relation to his engineering tasks and workload, e.g. service tickets, IT asset records, etc. Performs other functions that may be assigned from time to time.

Qualifications:

  • Bachelor's Degree graduate in any IT related course.
  • With at least 1-year experience in installation, setup, configuration, maintenance, troubleshooting, and replacement (where needed) of endpoint infrastructure (desktops, laptops, printers, scanners, monitors), and other IT infrastructure outside the central data center (branch servers, LAN switches, bank-owned network equipment, closed-circuit TV, un-interruptible power supply, ATM and CAM).

Rank: Rank and File
Unit: Information Technology Group
Location: C. Liboro St. cor. Rajah Soliman St. San Jose, Occidental Mindoro - Occidental Mindoro (San Jose Branch)

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