Hub Coordinator
1 week ago
Shopee
Negotiable
On-site - Manila 3-5 Yrs Exp Bachelor Full-time
Job DescriptionDescription
- Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
- Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
- Create, review, and validate Hub reports.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Implement process improvement initiatives and projects to enhance hub productivity.
- Handle payment transactions and associated payment processes.
- Coordinate with agency coordinators to oversee agency teams.
- Perform other tasks as required to support hub operations.
- Bachelor's Degree Holder
- At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
- Has held a leadership role preferably in a warehouse or hub environment.
- Experience in payments processing or similar function.
- Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
- Willing to be assigned anywhere in the designated Cluster.
- Able to do shift work depending on agreed team schedules.
- Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.
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