Hub Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Shopee Full time
Hub Coordinator - Operations, SPX Express (Aklan)

Shopee

Negotiable

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job DescriptionDescription

Job Description

  • Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
  • Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
  • Create, review, and validate Hub reports.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Implement process improvement initiatives and projects to enhance hub productivity.
  • Handle payment transactions and associated payment processes.
  • Coordinate with agency coordinators to oversee agency teams.
  • Perform other tasks as required to support hub operations.
Requirements
  • Bachelor's Degree Holder
  • At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
  • Has held a leadership role preferably in a warehouse or hub environment.
  • Experience in payments processing or similar function.
  • Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
  • Willing to be assigned anywhere in the designated Cluster.
  • Able to do shift work depending on agreed team schedules.
  • Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.
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